Personal Banking Advisor

Personal Banking Advisor

At Emirates Islamic, we are committed to providing our customers with exceptional banking experiences through innovative Shariah-compliant financial solutions and superior service. We are looking for a dynamic and customer-focused Personal Banking Advisor to join our Retail Banking team and drive growth through relationship management, customer acquisition, and sales excellence.

Role Purpose

To acquire, manage, and deepen customer relationships by understanding customer needs and providing appropriate banking solutions. The role holder will be responsible for achieving sales targets, delivering exceptional customer service, and contributing to the overall growth of the Retail Banking portfolio.

Key Responsibilities

• Acquire new-to-bank customers and promote the bank's products and services.
• Build and maintain strong customer relationships through proactive engagement and regular follow-ups.
• Identify customer needs and recommend suitable banking solutions, including accounts, deposits, cards, financing, and wealth products.
• Achieve individual sales and revenue targets in line with business objectives.
• Generate leads through referrals, prospecting activities, and cross-selling opportunities.
• Ensure a high standard of customer service and customer satisfaction throughout the customer lifecycle.
• Conduct regular reviews of customer portfolios to identify opportunities for relationship deepening.
• Maintain accurate records of customer interactions and sales activities within the bank's systems.
• Ensure full compliance with regulatory requirements, internal policies, and operational procedures.
• Collaborate with branch and product teams to maximize customer acquisition and revenue opportunities.
• Stay informed on market developments, competitor activities, and product updates.Qualifications & Experience

• Bachelor's Degree in Business Administration, Finance, Banking, or a related discipline.
• Minimum 2-5 years of experience in Retail Banking, Sales, Relationship Management, or Financial Services.
• Proven track record in achieving sales targets and driving business growth.
• Sound understanding of retail banking products and services.
• Knowledge of UAE banking regulations and compliance requirements.
• Proficiency in Microsoft Office applications and banking systems.Skills & Competencies

• Strong sales and relationship management skills.
• Excellent communication and interpersonal abilities.
• Customer-centric mindset with a passion for service excellence.
• Strong negotiation and influencing skills.
• Problem-solving and analytical thinking.
• Ability to work in a fast-paced, target-driven environment.
• Team player with strong collaboration skills.
• High level of integrity, professionalism, and accountability.What We Are Looking For

• Passion for sales and customer engagement.
• Strong networking and business development capabilities.
• Ability to identify customer needs and provide tailored financial solutions.
• Self-motivated individual with a results-oriented mindset.
• Commitment to delivering outstanding customer experiences.What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive learning and development opportunities.
• Access to world-class Learning & Development platforms.
• Strong focus on employee wellbeing and work-life balance.
• Generous annual leave entitlement and private healthcare.
• Preferential banking facilities for employees.
• Career growth opportunities within Emirates Islamic and Emirates NBD Group.
• A collaborative and inclusive work environment that values innovation and excellence.