People Operations Excellence Specialist
At a Glance
- Category
- 👥 Human Resources
- Level
- Mid-Level
- Type
- Full-time
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About Us
About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
Your role
We're seeking a People Business Partner for our People team. As a People Business Partner, you will be crucial in providing tactical and strategic consulting on people and organization development strategies in support of the business objectives.
Drawing on your proficiency in contributing to the development and implementation of HR policies and programs, you will be responsible for carrying out the following functional areas: employee relations consultation, policy interpretation and application, performance and compensation management consultation, talent management consultation to create unique experiences only Tamara can provide.
With a proven track record of strong understanding of HR principles, practices, and regulations, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Provide HR partnership and support for strategic and tactical initiatives, including day-to-day HR assistance and strategy execution for assigned business groups.
- Foster and maintain effective relationships with leaders and employees, offering guidance on HR and business issues at all levels.
- Influence and coach leaders and managers to achieve business objectives within the assigned populations.
- Manage employee relations and act as a change agent by implementing best practices and improving work relationships.
- Manage talent development and succession planning, including identifying performance gaps and training needs for departments, managers, and employees within assigned business groups.
- Maintain an in-depth knowledge of compliance requirements related to day-to-day employee management, ensuring regulatory compliance, and collaborating with legal/compliance departments as needed.
- Implement HR best practices for key HR processes, such as performance management, compensation planning, workforce/capability planning, and talent management.
- Identify training, coaching, and mentoring needs for departments, managers, and employees.
- Partner with other HR team members, including International HR, Immigration, and Payroll, acting as a point of contact and liaison with supported groups to deliver comprehensive HR services.
Your expertise
- Bachelor's degree in human resources, business or related field.
- 3+ years of HRBP experience.
- Previous experience in coaching employees and management through complex, difficult issues.
- Proven strong foundation and knowledge of principles & practice of HR including employment law & compliance requirements.
- Proven client management and business acumen.
- Strong communication and negotiation skills.
- Ability to thrive in an ambiguous and rapidly changing environment.
- Ability to set high personal goals and work independently Ability to organize, multi-task and prioritize tasks.
- Ability to make recommendations to effectively resolve problems or issues demonstrated project management skills.
All qualified individuals are encouraged to apply.
Requirements
- •Proven track record of understanding HR principles, practices, and regulations
- •Excellent communication and interpersonal skills
- •Strong problem-solving skills
- •Ability to work with urgency and adapt to change quickly
- •Solution-oriented mindset with empathy and respect
Responsibilities
- •Provide HR partnership and support for strategic and tactical initiatives
- •Foster and maintain effective relationships with leaders and employees
- •Influence and coach leaders and managers to achieve business objectives
- •Manage employee relations and act as a change agent
- •Manage talent development and succession planning
- •Identify performance gaps and training needs
- •Maintain in-depth knowledge of compliance requirements
- •Collaborate with legal/compliance departments
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Tamara offers flexible payment solutions for online and in-store purchases. It serves consumers and merchants across the MENA region.