BlackStone eIT
Oracle Fusion Service Functional Consultant
🇴🇲 Oman, Oman🏠 Remote
Oracle FusionService CloudFunctional DesignSITUATWork OrdersSLAs
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 6+ years
- Type
- Full-time
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Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on set-up of service requests, work orders, queues and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
Requirements
- •6+ years in enterprise applications
- •Experience with Oracle Fusion Service or Service Cloud on 2+ full implementations
- •Hands-on set-up of service requests, work orders, queues, and SLAs
- •Functional design and workshop experience with business users
- •Excellent written and spoken English
- •Able to travel to Dubai regularly
Responsibilities
- •Run discovery and design workshops with business teams for service request and work-order processes
- •Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- •Set up the customer self-service portal (Digital Customer Service)
- •Prepare functional designs, test scripts and training material
- •Lead SIT and UAT for your area and support go-live and hypercare
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GCC Info
Company
BlackStone eIT
50-250 employees
BlackStone eIT offers IT consulting and digital transformation services. They help businesses optimize their operations and achieve their strategic goals through technology.