Officer - Information Technology
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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JOB TITLE
Officer - Information Technology | MAF Retail | Hypermarket Kuwait
ROLE SUMMARY
The Associate – Info. Tech is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.
ROLE PROFILE
• Provide first-level IT support to all business units for IT-related requests.
• Deliver hotline support during non-office hours, weekends, and holidays when required.
• Coordinate, test, and review system change requests submitted by business users.
• Troubleshoot IT products and services and resolve user technical issues efficiently.
• Record incidents, requests, and problem details accurately in the Service Desk tool.
• Update and manage support tickets, ensuring proper documentation and timely closure.
• Follow up with users to verify that implemented solutions have resolved issues effectively.
• Support IT initiatives and action plans that enhance operational productivity, performance, and effectiveness.
REQUIREMENTS
• Bachelor's Degree in Computer Science or an equivalent field.
• 0-2 years of experience within an IT department or IT support function.
• Strong business communication and presentation skills.
• Highly organized with the ability to handle multiple tasks simultaneously.
• Good time management and prioritization skills.
• Strong problem-solving abilities with high attention to detail.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
Requirements
- •Bachelor's Degree in Computer Science or an equivalent field
- •0-2 years of experience within an IT department or IT support function
- •Strong business communication and presentation skills
- •Highly organized with the ability to handle multiple tasks simultaneously
- •Good time management and prioritization skills
- •Strong problem-solving abilities with high attention to detail
Responsibilities
- •Provide first-level IT support to all business units
- •Deliver hotline support during non-office hours, weekends, and holidays when required
- •Coordinate, test, and review system change requests submitted by business users
- •Troubleshoot IT products and services and resolve user technical issues efficiently
- •Record incidents, requests, and problem details accurately in the Service Desk tool
- •Update and manage support tickets, ensuring proper documentation and timely closure
- •Follow up with users to verify that implemented solutions have resolved issues effectively
- •Support IT initiatives and action plans that enhance operational productivity
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Majid Al Futtaim is a leading conglomerate in the Middle East, Africa, and Asia. They own, operate and develop shopping malls, communities, businesses, and leisure facilities.