Master Technician | Al-Futtaim Electric Mobility | BYD

Job Requisition ID: 182201

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role:

• BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE. The Master Technician is responsible for diagnosing and resolving complex vehicle issues accurately the first time. The role requires up-to-date technical knowledge, high-quality workmanship, and support for workshop colleagues to improve repair standards, productivity, and customer satisfaction.
What You Will Do:

• Diagnosing complex mechanical and automotive faults.

• Complete repairs accurately and minimize repeat repairs.

• Guide technicians on diagnostic methods and correct repair procedures.

• Clearly explain completed and required work to service advisors, supervisors, workshop staff, and customers.

• Recommend improvements to working methods, tools, equipment, and the workshop environment.

• Identify technicians’ training needs and share technical knowledge.

• Maintain current knowledge of products, repair procedures, and technical developments.

• Support spare-parts colleagues with accurate parts identification.

• Contribute to technician utilization, productivity, and workshop efficiency.
Required Skills to Be Successful:

• Trade certificate, Diploma, or Bachelor’s Degree in Mechanical or Automobile Engineering.

• Five to seven years of experience in a reputable automotive workshop in a similar or equivalent role.

• Strong vehicle diagnostic and technical repair capabilities.

• Effective verbal communication and the ability to explain technical matters clearly.

• Analytical and customer-focused approach.

• Strong teamwork, planning, organization, and follow-up skills.

• Integrity, perseverance, assertiveness, and a task-oriented mindset.

About the Team:

• You will join the Aftersales workshop team and report to the Workshop Supervisor. You will work closely with technicians, service advisors, supervisors, foremen, and spare-parts colleagues to deliver safe, efficient, and high-quality vehicle repairs.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.