Master Diagnostic Technician

Job purpose

To perform highly diagnostic repairs on customer vehicles using advance diagnostic tools working on electrical, mechatronics, hydraulic, Pneumatic sub system for a wide range of Nissan & Infiniti models as per the manufacturer guidelines

Job responsibilities:

Financials

• Achieve set target for Sold Hours, Efficiency, Productivity & Overall Utilization.

Strategic Implementation

• Receive repair order from Team Leader and understand the scope of work to be performed.

• Perform highly diagnostic jobs as per scope of work using diagnostics tools and standard service procedure.

• Record additional repairs and recommendations required using E-estimate digital App and update team leader on the same.

• Manual dexterity, technical, mechanical and advanced computer skills.

• Takes ownership in all aspects of your role, working without close supervision and demonstrating effective self-management.

• Ability to read and interpret complex documents such as safety rules, operating and maintenance instructions, repair manuals and Wiring diagrams.

• Capability to follow the system of quality control inspection to prevent or correct faulty workmanship which falls below the standard.

• Keep the work area clean and maintain the condition of both personal tools and shop tools.

• Responsible to attend high profile & corporate customer vehicles with utmost professionalism.

• Stand-in in place of Team Leader and support operation as and when required

• Handle & resolve critical customer complaint and escalate to Team Leader for further assistance if required.

• Provide mentoring, coaching & on job training to newly joined Technicians.

• Assist Team Leader on day-to-day activities as and when required.

Customer Journey

• Ensure highest compliance to F1 standards and standard guidelines.

• Handle customer’s vehicle with utmost care in a safely manner.

Learning & Growth

• Participate in Training Need Assessment conducted by training academy & further develop technical skills through AWR training program.

Policies, Procedures and Corporate Governance

• Perform authorized repair as agreed and inform team leader for any further comments.

• For Warranty repairs, follow standard guidelines and tag replaced parts with warranty tag and hand over to centralised warranty store. standard Review vehicle service history and any OEM recall campaign applicable for subject vehicle.

• Ensure compliance to business Standards & Process guidelines.

• Ensure HSE protocols and requirements are strictly followed as per SOP and safety gears used at workplace (personal safety/equipment safety/customer’s vehicle etc.)

Educational Qualification

• 2-year ITI (Industrial Training Institute NCVT Certificate) / 3-year Diploma in Automobile / Mechanical Engineering or equivalent.

Work Experience

• 5 years minimum experience in Automotive Dealership with minimum 2 years as a technician.

• Physical fitness to carry out the repairs (Manual Dexterity)

• Computer Skills

Competencies

• Advanced diagnostic and mechanical expertise with strong capability in using OEM tools, repair manuals, and digital estimation systems.

• High ownership and productivity focus, consistently meeting targets for efficiency, utilization, quality, and safety standards.

• Strong problem-solving and customer-handling skills, including managing complex repairs and resolving critical customer issues professionally.

• Leadership and teamwork capability, including mentoring technicians, supporting Team Leaders, and ensuring adherence to workshop processes and HSE protocols.

Languages

• Fluency in spoken English