du / EITC
Manager Wholesale Voice & Messaging
🇦🇪 Dubai, UAE🏢 On-site
Wholesale VoiceRoaming AgreementsMessagingM2MIoT5G MonetizationCSGMobileum
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Key Accountabilities:
- P&L: Contribute to achieve revenue targets, margin, cost and quality KPI’s for existing and new businesses. Improve profitability by negotiating for lower cost agreements to reduce cost.
- Roaming Agreements: Manage approx. 250 Preferred Roaming Agreements with roaming partners globally.
- Knowledge Base: Expert in all commercial and operational aspects of existing Wholesale Voice, Roaming and Messaging businesses.
- New Business Development (from non-core businesses): Contribute in growth and activities in areas of messaging, satellite, M2M, IoT, IoV, access numbers, voice, 5G Monetization, existing & new roaming services like VolTE.
- Business Operations & Business Continuity: Manage all aspects of stakeholder management & business (Internal & external) - like commercial negotiations; business case approvals; writing agreements, reviewing & approvals; quality management; deal fulfillment; steering of roaming oversight; voice traffic routing oversight; order to delivery management etc.
- Product Launch: Participate in launch process for products, services, network interconnecting, testing, etc.
- Partner Performance & Relationship Management: Manage partner performance for assigned partners. Maintain strong business relationships with respective counter parts and senior management to enhance cooperation with partners for business growth.
- Data Analytics & Decision Support: Monitor market trends, competitor activities & conduct analytics related to traffic, profitability analysis; roaming steering effectiveness analysis; revenue trend forecasting; and data-driven commercial decision making.
- Global Wholesale Events: Represent EITC in Global Wholesale Events like ITW, PTC, WAS, Capacity etc
- Systems & Tools: Expert knowledge on well-known wholesale business management systems like, CSG, Mobileum, Syniverse, Nextgen, Sharepoint etc.
- Risk Management & Compliance: Ensure adherence to risk management framework & requirements and compliance to processes and governance.
- Partner Profile: The partners are Large Enterprise Customers like:
- Mobile Network Operators (MNO’s) like Etisalat Group, Saudi Telecom Company (STC), Ooredoo Group, AT&T, Verizon, Vodafone Group, Orange Group, Airtel Group, Hutchison Group, Telefonica Group, China Mobile, China Telecom etc.
- Mobile Virtual Network Operators (MVNO’s) like Virgin, Lycamoble, 1Global etc.
- Mobile Virtual Network Enabler (MVNE’s) like Transatel, Webbing etc.
- Wholesale Messaging Aggregators like SAP, Twilio, GMS, Routemobile, Tanla etc.
- Wholesale Voice Carriers like Tata Canada, Vodafone Carrier Services (VCS), Belgacom International Carrier Services (BICS), Telecom Italia Sparkle (TIS), Telenor Global Services (TGS) etc.
- Cloud Service Providers / OTT’s like Microsoft, Google, Avaya, CISCO etc.Qualifications, Experience and Skills:
- Minimum Bachelor degree in Business Administration or Business Marketing, or Engineering or equivalent relevant professional experience.
- Minimum 5-7 years of experience in Wholesale Mobility Business.
- Strong ability to identify and develop new business, revenue and margin opportunities.
- Expert commercial and technical knowledge of Wholesale Voice, Roaming and Messaging businesses.
- Knowledge of emerging wholesale services, including IoV, M2M, global travel eSIM, satellite, access numbers, 5G, VoLTE and Steering of Roaming.
- Strong commercial negotiation skills & track record of maintaining relationships with large customers and business partners.
- Ability to analyse traffic, revenue, profitability and partner-performance information.
- Knowledge of wholesale business-management systems such as CSG, Mobileum, Syniverse, Nextgen and SharePoint.
- Fluent English with excellent written and verbal communication skills.
- Excellent presentation, stakeholder-management and commercial communication skills.
Requirements
- •Minimum Bachelor degree in Business Administration, Business Marketing, Engineering, or equivalent
- •Minimum 5-7 years of experience in Wholesale Mobility Business
- •Expert knowledge in commercial and operational aspects of Wholesale Voice, Roaming, and Messaging
- •Expert knowledge of wholesale business management systems (CSG, Mobileum, Syniverse, Nextgen, Sharepoint)
- •Experience managing Large Enterprise Customers (MNOs, MVNOs, MVNEs, Aggregators, OTTs)
Responsibilities
- •Contribute to revenue targets, margin, cost, and quality KPIs
- •Negotiate lower cost agreements to improve profitability
- •Manage approximately 250 Preferred Roaming Agreements globally
- •Drive growth in messaging, satellite, M2M, IoT, IoV, and 5G Monetization
- •Manage stakeholder relationships, commercial negotiations, and business case approvals
- •Oversee roaming oversight, voice traffic routing, and order-to-delivery management
- •Participate in product launch processes, network interconnecting, and testing
- •Monitor market trends, competitor activities, and conduct traffic/profitability analytics
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GCC Info
Company
du / EITC
1000-5000 employees
du (Emirates Integrated Telecommunications Company) provides mobile, fixed, and digital services to consumers and businesses across the UAE.