Manager - Client Enablement, AD Food Hub
At a Glance
- Category
- 🚢 Logistics & Supply Chain
- Level
- Senior
- Type
- Full-time
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The Client Enablement Manager at Abu Dhabi Food Hub, part of AD Ports Group's Economic Cities & Free Zones Cluster, is responsible for leading the end-to-end onboarding of tenants and ensuring the rapid activation of services. This role is pivotal in driving early revenue recognition by accelerating the onboarding process, facilitating the adoption of the Operation Management System (OMS), and introducing a comprehensive catalogue of additional services to new and existing tenants for the growth team to engage. The Client Enablement Manager acts as the primary interface between tenants and the Food Hub, ensuring a seamless transition from contract signing to unit handover to operational go-live. Success in this role directly impacts the quick activation of the market, as structured enablement is essential for throughput and transaction fee generation. The incumbent will manage a high volume of simultaneous onboarding across multiple pavilion types, working closely with the team during ramp-up phases. The role requires strong stakeholder management, process optimization, and a customer-centric approach to ensure tenant satisfaction and maximize service uptake.
Requirements
- •Experience in leading end-to-end tenant onboarding
- •Ability to manage high volume of simultaneous onboardings
- •Strong stakeholder management skills
- •Customer-centric approach
- •Experience with Operation Management Systems (OMS)
Responsibilities
- •Lead end-to-end onboarding of tenants and ensure rapid activation of services
- •Drive early revenue recognition by accelerating the onboarding process
- •Facilitate adoption of the Operation Management System (OMS)
- •Introduce a comprehensive catalogue of additional services to new and existing tenants
- •Act as the primary interface between tenants and the Food Hub
- •Ensure seamless transition from contract signing to unit handover to operational go-live
- •Manage onboarding across multiple pavilion types during ramp-up phases
- •Optimize processes to maximize service uptake and tenant satisfaction
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AD Ports Group is a global facilitator of logistics, industry, and finance in Abu Dhabi. It operates a diversified business across ports, industrial zones, and maritime services.