Manager, Business Support

Job Purpose

Provide professional expertise in achieving operational excellence by contributing and managing retail inventory, retail contracts/ agreements, payment of invoices, retail quality management new initiatives and Knowledge Management (Best Practice Sharing) and thereby contribute to achievement of continuous improvement and operational efficiencies.

Job Specific Accountabilities

• Manage tracking and measuring of operational excellence within the portfolio of products and services provided in terms of quality, adherence to standards, feedback from customers, etc. to report any shortfalls and oversee the implementation of recommendations that ensure operational excellence.
• Develop the operating framework for the function and oversee its implementation, to ensure compliance with internal standards.
• Plan and lead the implementation of quality assurance and process improvement initiatives from inception to completion for all operations across Retail to support alignment to defined quality standards whilst providing specialist support to optimize on resources to achieve process excellence.
• Manage and guide the timely monitoring of operations to assess quality across ADNOC Distribution network of sites and ensure compliance with defined standardization (ISO) requirements.
• Oversee stock-taking activities across sites to ensure adherence to policies and availability of accurate information. Analyse inventory variances and provide information for strategic management decision making.
• Manage the development and implementation of Stock Take systems, schedules, and procedure for inventory control in the C-Stores, Lubricants, LPG, Main Products and Accessories.
• Manage the administration of all contracts & agreements, review scope of work preparation, ensure the performance of contractor as per the contract and manage the payment process.
• Manage technical evaluation of the contracts and supplier performance evaluations to ensure the ADD standards are maintained at all times.
• Streamline work processes and drive the implementation of quality management tools to achieve operational excellence and adoption of world-class practices. Undertake Internal Audit by visiting Service Stations to evaluate work processes.
• Oversee and provide guidance related to the analysis of operational data to develop insights regarding fuel retail business services and products and facilitate the implementation of operational improvements to overall service station efficiency and effectiveness to ensure that businesses achieve their key performance indicators (KPIs).
• Provide subject matter expertise and propose improvement initiatives to ensure effective operations and optimal utilization of manpower, machinery, and materials.
• Identify and propose initiatives to achieve cost optimization in line with ADNOC Distribution management guidelines.
• Monitor and support deployment/ provisioning of technical domain to ensure the optimal performance of the reporting software’s at different sites.
• Identify critical business processes and recommends re-engineering of the process to achieve efficiency by reducing errors, eliminate non-value adding work. Studies and evaluates IT system requirements liaising with IT and other concerned Divisions

Minimum Qualification

Bachelor s Degree in Business Management or equivalent.

Minimum Experience, Knowledge & Skills

• 12 years of experience, including at least 6 years in fuel retail industry within the region.
• Deep knowledge of business workflows, operations processes and systems.

Professional Certifications

As applicable