Mall Manager | Asset Management | Festival Plaza

Job Requisition ID: 183286

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Mall Manager at Dubai Festival Plaza is responsible for overseeing the day-to-day operations of the shopping center. This includes interaction with shopping center management, accounting, retailer relations, revenue generation, and asset management. The role requires preparation of budgets and forecasts, coordination of leasing programs, and development of on-site staff. The primary focus is to increase the center's Net Operating Income while maintaining minimal capital investment. The manager shares responsibility for maintaining the physical integrity of the center and enhancing guest experience and store sales. Success requires alignment with revenue forecasts, budgeted expenditures, and effective stakeholder engagement.
What You Will Do:

Financial Performance

• Prepare Retail Operations budgets, including projections for capital, manpower, operating expenditure, and income forecasts. Review frequently to ensure alignment with projections and take remedial action against negative variances.
• Instigate a proper service charge budget and matrix to ensure operational expenditure is fully recoverable from tenants and audited in accordance with international standards.
• Assist with the preparation and review of monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key asset systems to ensure their best commercial life and salvageability.

Marketing

• Oversee the marketing of the mall and associated events, ensuring effective marketing and retailer involvement for improved footfall and tenant sales.
• Enhance the guest experience through practicable means and handle guest complaints as needed.
• Facilitate the management of marketing programs with the Sr. General Manager and Marketing Manager. Ensure programs are innovative, targeted, effective, well-prepared budget, and maintain brand consistency.
• Maintain positive relationships with the local community and stay informed about political and regulatory changes impacting center operations.
• Maintain excellent communication with all tenants, be aware of lease terms to encourage compliance, and hold regular meetings and visits with tenants.

Operational Excellence

• Ensure external work is tendered by a minimum of 3 companies based on price, quality, and urgency, making recommendations for approval.
• Supervise and direct the concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend improvements. Execute approved projects timely and commercially appropriately, ensuring scope accuracy and compliance.

Human Resource Management

• Appraise employees regularly as per company guidelines, identify training needs, and request external training as required.
• Ensure subordinates are motivated and meeting work standards required by the company.
• Provide interface and cohesiveness with various corporate departments impacting center management.

Report Presentation

• Present reports on tenants, income, expenditures, positioning, and competition based on compiled information to improve company design concepts.
• Ensure updated information is presented accurately from all sources when preparing reports to reflect the actual status of the company.

Required Skills To Be Successful:

• Leadership and management skills to oversee mall operations and personnel.
• Financial acumen to manage budgets, forecasts, and EBITDA accountability.
• Strong relationship and communication skills with tenants and stakeholders.
• Strategic time management and conflict resolution abilities.
What Qualifies You For The Role:

• Degree in Business Administration with specialization in Marketing & Real Estate.
• Masters in Business Administration (Marketing, Accounting) is preferred.
• 10-15 years of experience in the field with at least 5-7 years in a top management role in shopping center or retail management.
• Extensive knowledge of developing commercial real estate properties and leasing & marketing strategies.
About Al-Futtaim Real Estate

With a legacy of more than six decades in real estate and asset management, Al-Futtaim Real Estate – part of Al-Futtaim – creates real impact on the communities it serves through long-term investment and growth. As one of the region’s leading private developers, the company plans, creates and manages developments across the MENA region.

Al-Futtaim Real Estate has a diversified, multi-billion-dollar portfolio across the real estate value chain and asset types such as residential, commercial, malls and industries including hospitality, healthcare, infrastructure and education. Flagship mixed-use urban communities include Dubai Festival City and Cairo Festival City.

Al-Futtaim Real Estate is also responsible for Al-Futtaim Contracting, a fully integrated, end-to-end specialist division operating across the UAE, Saudi Arabia, Qatar and Egypt. The business has delivered industry-leading construction, engineering, technology and FM solutions for more than 50 years.