Lobby Ambassador
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Type
- Full-time
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We are currently looking for dynamic/ and self motivated Front Office professionals who want to move their careers forward.As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests/ providing an efficient and courteous approach at all times and your role will include key responsibilities such as bull; Offer consistently professional/ friendly/ warm and engaging service bull; Be available for Guests at all times as a point of contact bull; Actively represent all standards of the Arabian Cultural Connection program/ and interact with guests using the coffee and dates station bull; Plays vital part in the Rotana Service Distinction program/ by welcoming guests upon arrival to the hotel main door/ escorting guests to check in point/ attending to guests on queue/ greeting guests on their way to breakfast and inquire about their satisfaction/ and bidding farewell to departing guests at the hotel main door bull; Use the Tablet Registration tool to register guests on queue while waiting for their turn to check in at the Front Desk bull; Extend personal service and attention to all Guests/ with particular emphasis to Club Rotana/ VIP Guests/ and Rotana Rewards Guests bull; Proactively meet arriving guests at the main entrance and once they exit their transportation bull; Seeks out revenue opportunities such as taking restaurant reservations/ sales leads etc. bull; Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries bull; Deal promptly/ efficiently and pleasantly with any queries bull; Be aware of all special offers/ promotions/ and packages at the hotel to promote to guests
Education/ Qualifications/Experiences:
You should ideally have a diploma degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language/ both spoken and written. Multiple language ability is considered as additional advantage.
Knowledge/Competencies:
The ideal candidate will be customer driven and an extremely proactive and lsquo;switched on ' personality with an outgoing/ charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed/ while possessing following additional competencies:
- Understanding the Job
- Taking Responsibility
- Recognizing Differences
- Customer Focus
- AdaptabilityTeamwork
- Private Health Insurance
- Paid Time Off
- Training & Development
Requirements
- •Diploma degree in hospitality
- •Previous experience in the Front Office Department within a hotel
- •Excellent command of the English language (spoken and written)
- •Multiple language ability is an additional advantage
- •Customer-driven and proactive personality
- •Outgoing, charismatic, and approachable character
- •Good interpersonal skills
- •Smart in appearance and well-groomed
Responsibilities
- •Offer consistently professional, friendly, and warm service to guests
- •Act as a primary point of contact for guests at all times
- •Represent Arabian Cultural Connection program standards
- •Welcome guests at the main door and escort them to the check-in point
- •Attend to guests in queue and inquire about satisfaction
- •Use Tablet Registration tool to register guests on queue
- •Extend personal service to Club Rotana, VIP, and Rotana Rewards guests
- •Identify and seek out revenue opportunities like restaurant reservations and sales leads
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- Find the mistakes in your CV before Rotana Hotel Management Corporation PJSC sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.