Lending & Insurance Lead

Key Accountabilities

• Lending and Insurance Product Strategy
• Define du Pay's overall lending and embedded insurance strategy.
• Develop a clear multi-year product vision and roadmap.
• Identify the highest-value lending and insurance opportunities across du Pay's customer base.
• Develop differentiated propositions for different customer segments, including:
• Blue-collar customers
• Expatriates
• UAE nationals
• Existing du Pay customers
• New digitally acquired customers
• Eligible SME and merchant customers

• Identify opportunities to embed financial products directly into existing customer journeys.
• Develop clear build, buy or partner strategies for each product.
• Continuously monitor market trends, customer needs, technology developments and competitive activity
• Lending Product Portfolio
• Own the development and evolution of du Pay's lending portfolio, including opportunities such as:
• Micro-lending
• Short-term consumer credit
• Personal lending
• Salary-linked lending
• Transaction-based lending
• Cash-flow-based lending
• Device financing
• Embedded financing
• Buy-now-pay-later and instalment propositions, where strategically appropriate
• Merchant and SME lending opportunities
• Other responsible and data-driven lending products
• Key responsibilities will include:
• Develop product propositions and value propositions.
• Define eligibility and customer segmentation strategies.
• Develop product features and customer journeys.
• Define loan amounts, tenors, pricing principles and repayment mechanisms in collaboration with licensed lending partners.
• Develop customer acquisition and cross-sell strategies
• Identify opportunities to improve customer affordability and repayment outcomes.
• Continuously optimise products based on customer behaviour and portfolio performance
• Embedded Insurance Strategy
• Develop du Pay's embedded insurance product strategy and roadmap.
• Identify opportunities to integrate simple and relevant protection products into customer journeys, including:
• Remittances
• Payments and financial transactions
• Lending
• Device financing
• Savings
• Investments
• Other digital financial products
• Potential product opportunities may include:
• Device protection
• Transaction-related protection
• Loan-related protection
• Micro-insurance products
• Personal accident and protection products
• Travel-related protection
• Other simple and digitally distributed insurance propositions
• The successful candidate will:
• Identify relevant insurance use cases.
• Develop embedded customer journeys.
• Work with licensed insurance providers and intermediaries.
• Define product propositions and economics.
• Ensure a simple and transparent customer experience.
• Coordinate regulatory, legal and operational requirements.
• Develop scalable API-based insurance integrations
• Data, Credit Scoring and Decisioning
• A central responsibility of this role will be to support the development of du Pay's data-driven lending capability.
• The Manager – Lending & Insurance Products will work closely with Data, Technology, Risk and external partners to:
• Identify relevant data sources for credit decisioning and customer segmentation.
• Leverage financial transaction and payment behavior to improve lending propositions.
• Explore the use of telecommunications and other relevant data sources were permitted by applicable laws, regulations and customer consent requirements.
• Develop strategies for alternative data and behavioral credit assessment.
• Partner with leading credit scoring, decision-engine and analytics providers.
• Support the development and continuous enhancement of predictive models.
• Improve customer eligibility, approval rates and credit risk outcomes.
• Identify opportunities to create personalized product offers.
• Develop appropriate data governance and model monitoring processes
• Product Development and Delivery
• Lead the full product lifecycle from idea through launch and optimization.
• Translate customer, commercial and partner requirements into product specifications.
• Prepare product requirements documents, user journeys, user stories and acceptance criteria.
• Define Minimum Viable Products and phased delivery plans.
• Manage the lending and insurance product backlog.
• Work closely with Engineering, Technology, UX, Data and Operations teams.
• Lead product testing and customer acceptance testing.
• Coordinate partner and API integrations.
• Ensure operational readiness before product launch.
• Monitor performance and continuously optimize products.
• Strategic Partnerships and Ecosystem Development
• A key element of the role will be the ability to build and manage a strong external ecosystem.
• The Manager – Lending & Insurance Products will identify, evaluate and manage partnerships with:
• Lending Ecosystem
• Banks
• Finance companies
• Licensed lenders
• Balance-sheet providers
• Credit scoring providers
• Decision-engine providers
• Credit bureaus and relevant data providers
• Lending technology platforms
• Loan servicing and collections providers
• Fintech infrastructure providers
• Insurance Ecosystem
• Insurance companies
• Licensed insurance intermediaries
• Insurtech companies
• Insurance technology providers
• Embedded insurance platforms
• Claims and servicing providers
• The role will:
• Develop partner selection criteria.
• Conduct commercial and product evaluations.
• Support commercial negotiations.
• Develop partnership business cases.
• Define revenue-sharing and commercial models.
• Evaluate partner technology and API capabilities.
• Coordinate product and technology integrations.
• Monitor partner performance and service levels
• Commercial Strategy and Product Economics
• Develop business cases for new lending and insurance products.
• Define commercial models and product economics.
• Develop revenue and profitability models.
• Assess customer acquisition and lifetime-value economics.
• Monitor partner economics and revenue-sharing arrangements.
• Identify opportunities to improve unit economics.
• Develop cross-sell opportunities across the du Pay ecosystem.
• Support pricing strategies in collaboration with licensed partners and relevant Risk and Compliance functions
• Regulatory, Risk and Responsible Product Design
• Work closely with Legal, Compliance, Risk and external regulated partners.
• Ensure that regulatory and consumer protection requirements are incorporated into product design from the outset.
• Understand the product implications of requirements relating to:
• Customer affordability
• Creditworthiness
• Responsible lending
• Customer disclosures
• Consent and data usage
• Data privacy and protection
• Credit risk
• Collections and customer treatment
• Complaints management
• Product governance
• Insurance distribution
• Customer suitability, where applicable
• Ensure transparent and understandable customer communications.
• Coordinate product governance and approval processes
• Customer Experience
• Develop simple, transparent and intuitive customer journeys.
• Remove unnecessary complexity from lending and insurance products.
• Design frictionless digital application and onboarding experiences.
• Develop embedded product offers that are relevant to the customer's context.
• Ensure that customers clearly understand product features, costs, obligations and risks.
• Use customer research and behavioral data to improve conversion and customer outcomes.
• Continuously optimize the customer experienceQualifications:

• Bachelor's degree in Finance, Economics, Business, Technology, Engineering or a related discipline.
• MBA or relevant professional qualifications are advantageous.
• CFA, FRM, professional credit qualifications or relevant insurance qualifications would be beneficial but are not mandatoryExperience:

• Digital lending platforms
• Fintech or embedded finance
• Alternative data and credit scoring
• Decision engines
• Machine-learning-based credit analytics
• Telecom data and financial-services products
• Device financing
• Micro-lending
• Insurance technology
• Embedded insurance
• API-based financial products
• UAE, GCC or broader MENA financial servicesSkills

• Product Leadership
• Strong ability to develop a compelling product strategy.
• Excellent roadmap development and prioritization skills.
• Ability to translate complex financial products into simple customer propositions.
• Lending and Financial Services Expertise
• Strong understanding of lending products and economics.
• Understanding of credit decisioning and lending customer journeys.
• Familiarity with credit risk and responsible lending principles.
• Data and Analytics
• Strong understanding of the role of data in financial services.
• Ability to work effectively with data scientists and analytics teams.
• Understanding of alternative data and predictive modelling concepts.
• Commercial Acumen
• Ability to develop business cases.
• Strong understanding of unit economics and product profitability.
• Experience structuring partnership economics.
• Partnerships
• Strong relationship management and negotiation capabilities.
• Ability to engage with senior executives at banks, financial institutions, insurers and technology providers.
• Technology
• Strong understanding of digital product development.
• Familiarity with APIs and platform integrations.
• Ability to work effectively with Engineering and Technology teams.

• Execution
• Strong programmed and delivery management skills.
• Ability to manage multiple workstreams simultaneously.
• Comfortable operating in a fast-paced and evolving environment.
• Strong bias toward execution and delivery.
• Communication
• Excellent written and verbal communication skills.
• Ability to explain complex lending, data and insurance concepts to senior management and non-specialist audiences