Learning & Engagement Intern – Watches & Fine Jewelry (WFJ)

Your Impact

As a Learning & Engagement Intern within the Watches & Fine Jewelry (WFJ) Department, you’ll play a pivotal role in supporting the Learning Manager to deliver impactful training and engagement initiatives across the Middle East. From assisting with immersive training experiences to coordinating team engagement events, your contributions will elevate the growth and collaboration of CHANEL’s boutique teams. This is more than just an internship—it’s a unique opportunity to gain first-hand experience in luxury retail training, people development, and event execution, all while shaping the future of one of the world’s most iconic maisons.

Your Main Responsibilities

Training & Development Support

• Assist in preparing engaging training materials, including presentations, toolkits, and e-learning content.

• Support the organization and logistics of both in-class and virtual training sessions.

• Track attendance, participation, and completion of training modules to ensure learning objectives are met.

• Gather feedback and compile post-training reports to measure impact and identify areas for improvement.

Engagement Activities

• Collaborate on planning and organizing team engagement events such as workshops, team gatherings, and Coco Club experiences.

• Contribute creative ideas for interactive activities that foster team motivation and collaboration within boutiques.

• Maintain and design communication materials, including emails, newsletters, and invitations, to support learning and engagement initiatives.

Data & Reporting

• Update learning trackers for internal teams and partner boutiques to monitor progress.

• Support the compilation of reports on key metrics such as Pulse Index, Inside WFJ completions, and sales team development KPIs.

• Assist in tracking and monitoring individual learning paths and development milestones.

Administration & Coordination

• Coordinate schedules, invitations, and follow-ups for training programs and engagement activities.

• Provide logistical support for regional travel, boutique visits, and events.

• Help maintain an organized filing system for training documents and engagement plans to ensure seamless operations.

Your Energizers

• Being part of CHANEL’s renowned Watches & Fine Jewelry Department, contributing to its vision of excellence in learning and engagement.

• Working on impactful projects, from inspiring training sessions to memorable team events.

• Gaining exposure to the luxury retail industry and collaborating with passionate, diverse teams across the region.

• Learning how people development, creativity, and operational excellence intersect in the world of luxury.

• Thriving in a fast-paced, dynamic environment where every day brings new challenges and opportunities.

What You Can Bring

• A passion for people development, luxury retail, and creative team engagement, with an interest in learning and training.

• Strong organizational and multitasking abilities, with an eye for detail and aesthetics.

• Excellent communication skills in both English and Arabic to collaborate across teams and regions.

• Proficiency in Microsoft Office and a creative mindset to design engaging materials.

• A proactive, adaptable, and collaborative approach with a desire to grow and contribute.

Requirements

• Graduate with a degree in Business, Human Resources, Marketing, Luxury Management, or a related field.

• Previous experience or strong interest in training, HR, events, or luxury retail is highly desirable.

• Fluency in English and Arabic is mandatory.

• Based in Dubai and available for a full-time internship for six months.

Your Journey with CHANEL

This internship is designed as a stepping stone into the world of luxury retail training and engagement at CHANEL. If you’re ready to make a difference through learning and team development, and eager to immerse yourself in a creative, supportive, and fast-paced environment, we look forward to hearing from you!