L2 Support Engineer (Saudi National) - Riyadh,KSA
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Role Overview
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities
• Provide second-level support for Linux and Windows platforms
• Perform advanced system and application monitoring & analysis
• Troubleshoot OS, application, and connectivity issues
• Manage incidents through ticketing tools and ensure SLA adherence
• Support on-site technical interventions when required
• Collaborate with higher support tiers and vendors
• Communicate directly with clients for issue handling and updates
• Contribute to operational improvements and preventive actions
Requirements
• Strong Linux / Windows administration experience
• Solid understanding of monitoring and performance analysis
• Good networking troubleshooting capabilities
• Experience with ticketing / ITSM tools
• Strong English fluency
• Strong communication & client-facing skills
• Saudi National
Requirements
- •Strong Linux / Windows administration experience
- •Solid understanding of monitoring and performance analysis
- •Good networking troubleshooting capabilities
- •Experience with ticketing / ITSM tools
- •Strong English fluency
- •Strong communication client-facing skills
Responsibilities
- •Provide second-level support for Linux and Windows platforms
- •Perform advanced system and application monitoring analysis
- •Troubleshoot OS, application, and connectivity issues
- •Manage incidents through ticketing tools and ensure SLA adherence
- •Support on-site technical interventions when required
- •Collaborate with higher support tiers and vendors
- •Communicate directly with clients for issue handling and updates
- •Contribute to operational improvements and preventive actions
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