DeepSource Technologies
L2 Support Engineer (Saudi National) - Riyadh,KSA
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
LinuxWindowsNetworkingITSMTroubleshootingSystem Administration
🌙 Saudi National
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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🌙 Saudi National
DeepSource Technologies
50-250 employees
Role Overview
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.
Key Responsibilities
- Provide second-level support for Linux and Windows platforms
- Perform advanced system and application monitoring & analysis
- Troubleshoot OS, application, and connectivity issues
- Manage incidents through ticketing tools and ensure SLA adherence
- Support on-site technical interventions when required
- Collaborate with higher support tiers and vendors
- Communicate directly with clients for issue handling and updates
- Contribute to operational improvements and preventive actions
- Strong Linux / Windows administration experience
- Solid understanding of monitoring and performance analysis
- Good networking troubleshooting capabilities
- Experience with ticketing / ITSM tools
- Strong English fluency
- Strong communication & client-facing skills
- Saudi National
Requirements
- •Strong Linux / Windows administration experience
- •Solid understanding of monitoring and performance analysis
- •Good networking troubleshooting capabilities
- •Experience with ticketing / ITSM tools
- •Strong English fluency
- •Strong communication client-facing skills
- •Saudi National
Responsibilities
- •Provide second-level support for Linux and Windows platforms
- •Perform advanced system and application monitoring analysis
- •Troubleshoot OS, application, and connectivity issues
- •Manage incidents through ticketing tools and ensure SLA adherence
- •Support on-site technical interventions when required
- •Collaborate with higher support tiers and vendors
- •Communicate directly with clients for issue handling and updates
- •Contribute to operational improvements and preventive actions
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Don't Risk It
- Scan your CV for errors before DeepSource Technologies sees it
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
🌙 Saudi National
Company
DeepSource Technologies
50-250 employees
DeepSource provides an AI-powered platform for automated code review, helping development teams improve code quality and reduce bugs. It serves software engineering teams of all sizes.