L1 Support Engineer - Saudi National - Riyadh, KSA
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Role Overview
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities
• Provide first-level support for Linux and Windows systems
• Monitor systems and applications to ensure availability and performance
• Perform basic network checks and troubleshooting
• Handle incidents and requests via ticketing tools
• Support on-site operational activities as required
• Escalate complex issues to higher support tiers
• Communicate effectively with clients and internal teams
Requirements
• Basic Linux / Windows administration knowledge
• Understanding of system & application monitoring
• Basic networking fundamentals
• Experience with ticketing / ITSM tools is preferred
• Strong English fluency
• Good communication and interpersonal skills
• Saudi National
Requirements
- •Basic Linux / Windows administration knowledge
- •Understanding of system application monitoring
- •Basic networking fundamentals
- •Experience with ticketing / ITSM tools is preferred
- •Strong English fluency
- •Good communication and interpersonal skills
Nice to Have
- •ticketing systems
- •ITSM tools
Responsibilities
- •Provide first-level support for Linux and Windows systems
- •Monitor systems and applications to ensure availability and performance
- •Perform basic network checks and troubleshooting
- •Handle incidents and requests via ticketing tools
- •Support on-site operational activities as required
- •Escalate complex issues to higher support tiers
- •Communicate effectively with clients and internal teams
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