DeepSource Technologies
L1 Support Engineer - Saudi National - Riyadh, KSA
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
LinuxWindowsIT SupportNetworkingITSMTicketing Tools
🌙 Saudi National
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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🌙 Saudi National
DeepSource Technologies
50-250 employees
Role Overview
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.
Key Responsibilities
- Provide first-level support for Linux and Windows systems
- Monitor systems and applications to ensure availability and performance
- Perform basic network checks and troubleshooting
- Handle incidents and requests via ticketing tools
- Support on-site operational activities as required
- Escalate complex issues to higher support tiers
- Communicate effectively with clients and internal teams
- Basic Linux / Windows administration knowledge
- Understanding of system & application monitoring
- Basic networking fundamentals
- Experience with ticketing / ITSM tools is preferred
- Strong English fluency
- Good communication and interpersonal skills
- Saudi National
Requirements
- •Saudi National
- •Basic Linux / Windows administration knowledge
- •Understanding of system application monitoring
- •Basic networking fundamentals
- •Strong English fluency
- •Good communication and interpersonal skills
Nice to Have
- •Experience with ticketing / ITSM tools
Responsibilities
- •Provide first-level support for Linux and Windows systems
- •Monitor systems and applications to ensure availability and performance
- •Perform basic network checks and troubleshooting
- •Handle incidents and requests via ticketing tools
- •Support on-site operational activities as required
- •Escalate complex issues to higher support tiers
- •Communicate effectively with clients and internal teams
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Spot the Problem
- Find what's costing you interviews at DeepSource Technologies
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
🌙 Saudi National
Company
DeepSource Technologies
50-250 employees
DeepSource provides an AI-powered platform for automated code review, helping development teams improve code quality and reduce bugs. It serves software engineering teams of all sizes.