BlackStone eIT
IT Support Engineer / Agent (Helpdesk Engineer)
🇦🇪 Ajman, UAE🏢 On-site
ITSMMicrosoft 365Active DirectoryEntra IDIntuneMDMITIL 4CompTIA A+
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 5+ years
- Type
- Full-time
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Key Responsibilities
- Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
- Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.
- Provide user-account, access, password, and Microsoft 365 support within security controls.
- Configure, deploy, replace, and recover endpoint devices and maintain asset records.
- Support meeting rooms, conferencing equipment, and common workplace technology.
- Escalate unresolved or specialist issues with complete diagnostics and evidence.
- Maintain knowledge articles, resolution notes, and recurring-issue records.
- Follow security, confidentiality, and data-handling requirements across all assigned locations.
- 5+ years of professional end-user computing, desktop support, or service support experience.
- Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.
- Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.
- ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred.
- Arabic and English communication skills are strongly preferred.
Requirements
- •5+ years of professional end-user computing, desktop support, or service support experience
- •Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers
- •Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools
- •Arabic and English communication skills are strongly preferred
Nice to Have
- •ITIL 4 Foundation certification
- •CompTIA A+ or Network+ certification
- •Microsoft Endpoint certification
Responsibilities
- •Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform
- •Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps
- •Provide user-account, access, password, and Microsoft 365 support within security controls
- •Configure, deploy, replace, and recover endpoint devices and maintain asset records
- •Support meeting rooms, conferencing equipment, and common workplace technology
- •Escalate unresolved or specialist issues with complete diagnostics and evidence
- •Maintain knowledge articles, resolution notes, and recurring-issue records
- •Follow security, confidentiality, and data-handling requirements across all assigned locations
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Stop — Check First
- Check your CV before BlackStone eIT passes on it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
BlackStone eIT
50-250 employees
BlackStone eIT offers IT consulting and digital transformation services. They help businesses optimize their operations and achieve their strategic goals through technology.