Hostess - Alto Lounge

We are currently seeking dynamic, outgoing, and self-motivated Food & Beverage professionals who are passionate about hospitality and eager to grow their careers within a vibrant bar environment.

As a Hostess, you will be the first point of contact for our guests, providing a warm and engaging welcome while creating a positive first impression of the outlet. You will support the smooth operation of the bar by managing reservations, seating arrangements, and guest inquiries while ensuring a lively, professional, and personalized experience.

Key Responsibilities

• Deliver consistently professional, friendly, warm, and engaging service to all guests.
• Welcome guests to the bar and assist with seating arrangements, ensuring they are attended to promptly.
• Manage reservations, table allocations, and guest inquiries, including telephone bookings.
• Coordinate closely with the bar and service team to ensure smooth operations and an excellent guest experience.
• Assist with the setup and preparation of the outlet prior to opening.
• Arrange tables and seating according to reservations, expected business levels, and operational requirements.
• Maintain the cleanliness, presentation, and overall appearance of the entrance and guest reception areas.
• Build positive relationships with guests while remaining professional, attentive, and discreet.
• Maintain excellent knowledge of the beverage menu, signature cocktails, promotions, happy hours, entertainment, and special events to confidently provide recommendations.
• Support the development and maintenance of the outlet's guest database and reservation records.
• Promote ongoing Food & Beverage offers and special events within the outlet.
• Monitor guest satisfaction throughout their visit and ensure guests leave with a positive and memorable impression.
• Work closely with the team to create an energetic, welcoming, and enjoyable bar atmosphere.
Education, Qualifications and Experience

You should ideally have a diploma or relevant qualification in Hospitality, Food & Beverage, or a related field, with previous experience in a hotel, bar, lounge, restaurant, or similar Food & Beverage environment being an advantage.

You should have an excellent command of written and spoken English and communicate with guests in a confident, polite, and professional manner. The ability to speak additional languages would be considered an advantage, particularly when engaging with an international guest profile.

Knowledge and Competencies

The ideal candidate will be guest-focused, outgoing, and service-oriented, with a genuine passion for hospitality and the ability to create a warm and welcoming atmosphere.

You should be enthusiastic, confident, and approachable, with strong interpersonal skills, a positive attitude, and a natural ability to engage with guests. A smart appearance, excellent grooming standards, and a warm, friendly smile are essential for this guest-facing role.

You should also be comfortable working in a fast-paced and vibrant bar environment, while demonstrating the following competencies:

• Understanding the Job
• Taking Responsibility and Ownership
• Effective Communication
• Guest Engagement
• Cultural Awareness and Understanding Differences
• Customer Focus
• Adaptability and Flexibility
• Teamwork and Collaboration
• Attention to Detail
• Positive Attitude and Professional Appearance