Head Waitress - Alto Lounge

We are currently seeking a dynamic, passionate, and self-motivated Food & Beverage professional to join our team as a Head Waitress, with a strong focus on bar and beverage service.

In this role, you will support the day-to-day supervision of the bar service team, ensuring smooth operations and consistently high service standards. You will combine strong beverage knowledge with engaging, personalized service to create a memorable and vibrant experience for our guests.

As a Head Waitress, you will lead by example, support and motivate the team, and contribute to the overall atmosphere and commercial success of the outlet.

Key Responsibilities

• Supervise and guide the bar service team to ensure professional, efficient, and engaging guest service.
• Work closely with the Bartenders, Bar Team, Kitchen, Stewarding, Hostess, and Cashiers to ensure smooth daily operations.
• Ensure the bar and service areas are properly prepared and set up before opening and throughout operating hours.
• Conduct regular briefings, training, and coaching sessions in line with departmental SOPs and service standards.
• Maintain excellent knowledge of the beverage menu, wines, spirits, cocktails, mocktails, promotions, and special offers.
• Confidently recommend beverages based on guest preferences and support the team in delivering a personalized experience.
• Promote signature drinks, premium beverages, and ongoing bar promotions to maximize sales and enhance the guest experience.
• Build strong relationships with guests, proactively attending to their needs and ensuring their satisfaction throughout their visit.
• Handle guest requests, feedback, and concerns professionally and resolve service-related matters promptly.
• Monitor the appearance, grooming, conduct, and service standards of the assigned team.
• Support duty scheduling and effective deployment of the team according to business levels and operational requirements.
• Ensure appropriate service standards are maintained during busy periods, events, promotions, and entertainment nights.
• Contribute towards achieving the outlet's monthly Food & Beverage revenue targets through effective upselling and suggestive selling.
• Maintain a lively, welcoming, and professional bar atmosphere while ensuring consistent service excellence.
• Lead by example and foster a positive culture of teamwork, professionalism, guest engagement, and accountability.

Education, Qualifications and Experience

You should ideally have a diploma or relevant qualification in Hospitality Management, Food & Beverage, or a related field, with previous experience in a bar, lounge, nightlife venue, hotel, or high-volume Food & Beverage operation.

Fluency in written and spoken English is essential, while knowledge of additional languages would be an advantage. Good working knowledge of MICROS or a similar POS system is desirable.

Previous experience in a supervisory or team-leadership role within a bar or beverage operation is highly preferred. You should have good knowledge of beverages, wines, spirits, cocktails, bar service standards, and upselling techniques, with the confidence to make recommendations according to guest preferences.

Knowledge and Competencies

The ideal candidate will be well-presented, confident, outgoing, and guest-focused, with a genuine passion for bar service and creating memorable guest experiences.

You should be hands-on, proactive, energetic, and approachable, with the ability to lead and motivate the service team while maintaining high operational and service standards. You must be comfortable working in a fast-paced and vibrant bar environment, particularly during busy evenings, weekends, events, and promotional nights.

You should also demonstrate the following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning and Organizing
• Supervising and Developing People
• Cultural Awareness and Understanding Differences
• Supervising Operations
• Teamwork and Collaboration
• Adaptability and Flexibility
• Customer Focus
• Drive for Results