Head Waiter / Head Waitress

We are currently looking for dynamic and self-motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of Food & Beverage products, with prompt, accurate and personalized service.

As a Head Waiter, Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience.

Key Responsibilities:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation

• Conduct regular training sessions with the assigned team in line with the departmental SOP's

• Monitor duty schedules for the respective team

• Ensure the proper appearance and grooming of assigned employees

• Work towards the timely setup of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours

• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available

• Maintain a professional and friendly relationship with the outlet patrons to ensure their well being

• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel

Education, Qualifications and Experience

You should ideally have a diploma in the hospitality field with a maximum of two years of experience in a similar role.

You must also be fluent in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experience in leadership and supervisory roles are a definite plus.

Knowledge and Competencies

The ideal candidate will be a well-presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care.

You are a hands-on and proactive person with a charismatic and approachable character.

You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing the following additional competencies

• Understanding Hotel Operations

• Effective Communication

• Planning for Business

• Supervising People

• Understanding Differences

• Supervising Operations

• Teamwork

• Adaptability

• Customer Focus

• Drive for Results

• Private Health Insurance
• Paid Time Off
• Training & Development