Head Waiter / Head Waitress

We are currently looking for dynamic/ and self motivated Food Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products/ with prompt/ accurate and personalized service.As a Head Waiter/ Head Waitress you are responsible to provide professional service to our guests/ ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as bull; Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation bull; Conduct regular training sessions with the assigned team in line with the departmental SOP 's bull; Monitor duty schedules for the respective team bull; Ensure the proper appearance and grooming of assigned employees bull; Work towards the timely set up of the assigned Food Beverage outlet/ according to the meal settings and in line with the opening hours bull; Handle the welcome of arriving guests and their seating through the hostess and take over/ if she is not available bull; Maintain a professional and friendly relationship with the outlet patrons to ensure their well being bull; Familiar with the outlets menu/ promotional activities and other relevant issues concerning the outlet and the hotel bull; Contribute to meet and maximize the monthly revenue budget for the respective outlet

Education/ Qualifications ExperiencesYou should ideally have a diploma degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus. Knowledge CompetenciesThe ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results