Vodafone Qatar
Head of Home Segment
🇶🇦 Doha, Qatar🏢 On-site
P&L ManagementFiber5GStrategyCustomer RetentionDigital TransformationCross-functional Leadership
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- C-Level
- Type
- Full-time
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- Own the end-to-end P&L for the Home segment (Fiber and 5G Home Internet) revenue, costs, EBITDA, and customer KPIs.
- Define and execute short-, medium-, and long-term strategies to grow the Home business in alignment with corporate objectives.
- Identify and capitalize on new market opportunities, customer segments, and partnership models.
- Develop and manage a competitive portfolio of Home services including high-speed Fiber broadband, 5G wireless home internet, voice services, and smart home value-added services.
- Lead strategies (Home + Mobile + Content) to drive customer retention and cross-sell opportunities and increase lifetime value
- Continuously innovate on pricing, packaging, and features to maintain market differentiation.
- Work cross functionally to drive customer acquisition and base management across all relevant channels: retail stores, direct sales teams, telesales, digital, and partners by working closely with Head of Consumer Sales, CXO and CVM
- Set and oversee sales and distribution strategies to maximize coverage, penetration, and conversion rates of Fiber rollout by working closely with Geo Marketing & technology.
- Work with sales channels and sales operations to implement channel-specific performance targets and incentive plans.
- Work with CXO re the full customer journey — from order to installation to service delivery — ensuring best-in-class onboarding and support.
- Lead customer retention strategies through proactive base management, loyalty programs, and experience enhancement.
- Champion digital transformation initiatives to enable self-service, smart troubleshooting, and improved NPS (Net Promoter Score).
- Work with terminals and technology and supply chain to get the best devices at the optimum cost to ensure excellence in our Wi-Fi experience..
- Manage revenue forecasts, pricing strategies, discount management, and cost optimization initiatives.
- Optimize operational efficiency in sales, provisioning, activation, and support processes.
- Ensure tight control over OPEX, marketing spend, and cost-to-acquire and cost-to-serve metrics that impact the P&L
- Work with Geo Marketing & Rollout to ensure the rollout strategy matches the company’s long term Home P&L objectives
- Build, lead, and motivate a high-performance Home business team.
- Collaborate cross-functionally with Rollout, Fulfillment, Network, IT, Customer Care, Finance, and Regulatory teams to deliver Home business goals.
- Represent the Home segment at executive leadership meetings and external forums as needed.
Requirements
- •Experience owning end-to-end P&L for a Home segment (Fiber and 5G)
- •Ability to define and execute short-, medium-, and long-term business strategies
- •Experience in identifying market opportunities and partnership models
- •Proven track record in customer retention and cross-selling strategies
- •Experience in pricing, packaging, and feature innovation
- •Ability to work cross-functionally with Sales, CXO, and CVM teams
- •Experience in managing sales distribution strategies and incentive plans
- •Experience in digital transformation and NPS improvement
Responsibilities
- •Own the end-to-end P&L for the Home segment including revenue, costs, EBITDA, and KPIs
- •Develop and manage a competitive portfolio of Fiber, 5G, voice, and smart home services
- •Lead strategies to drive customer retention and increase lifetime value
- •Innovate on pricing, packaging, and features to maintain market differentiation
- •Oversee sales and distribution strategies to maximize Fiber rollout coverage
- •Implement channel-specific performance targets and incentive plans
- •Manage revenue forecasts, pricing strategies, and cost optimization initiatives
- •Build, lead, and motivate a high-performance Home business team
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- Download a CV written for the Gulf
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GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.