Handover Specialist | Al-Futtaim Electric Mobility | BYD

Job Requisition ID: 178489

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

• As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. As a Handover Specialist, you will deliver an educational, immersive and exciting experience for every customer taking delivery of a new vehicle. You will prepare each customer for ownership, configure the vehicle to their needs, explain its features clearly and confidently, and answer questions about BYD, electric mobility and the ownership journey.

What You Will Do:

• Manage customer expectations and coordinate a smooth, timely vehicle handover.

• Align the customer journey with vehicle preparation and delivery milestones.

• Prepare vehicles in accordance with BYD standards before handover.

• Deliver personalized vehicle demonstrations and explain key features, technology and electric-mobility considerations.

• Welcome showroom visitors, record the reason for their visit and connect them with the appropriate team member.

• Provide excellent customer experience in line with company policies and procedures.

• Understand customer requirements, respond promptly and ensure enquiries are responsibly followed through.

• Maintain current knowledge of BYD products, procedures, industry developments and relevant personnel.

• Support the sales team with test drives when required.

Required Skills To Be Successful:

• 2 years’ automotive retail experience in a customer-facing role.

• Bachelor’s Degree.

• Strong customer service, presentation, negotiation and influencing skills.

• Fluent English and Arabic is desirable.

• A valid UAE driving license.

About The Team

• The role reports to the Sales Manager and will work closely with showroom, sales and operational colleagues. Together, the team focuses on creating a seamless customer journey and delivering a high-quality BYD brand experience.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.