Guest Services Executive (Saudi National) – Front Office – Jumeirah Jabal Omar Hotel
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Mid-Level
- Experience
- 1-2 years
- Type
- Full-time
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Jabal Omar
Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.
About the Job
An opportunity has arisen for Guest Services Executive for Front Office to join Jumeirah Jabal Omar.
The main duties and responsibilities of this role:
- Welcome guests and manage check-in/check-out processes accurately and efficiently.
- Respond promptly to guest inquiries and requests, ensuring personalized service.
- Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F&B) to fulfill guest needs.
- Handle special requests such as transportation, dining reservations, and amenities.
- Resolve minor guest complaints professionally and escalate complex issues when necessary.
- Promote hotel services and amenities, upselling where appropriate.
About You
The ideal candidate for this position will have the following experience and qualifications:
- 1-2 years of experience in customer service or front desk roles within the hospitality industry.
- High School Diploma.
- Bachelor’s degree in hospitality management, or a related field.
- Strong communication skills, both written and verbal.
About the Benefits
We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Requirements
- •1-2 years of experience in customer service or front desk roles within the hospitality industry
- •High School Diploma
- •Bachelor’s degree in hospitality management, or a related field
- •Strong communication skills, both written and verbal
Responsibilities
- •Welcome guests and manage check-in/check-out processes accurately and efficiently
- •Respond promptly to guest inquiries and requests, ensuring personalized service
- •Coordinate with other departments (Housekeeping, Concierge, Executive Lounge, Recreation, F B) to fulfill guest needs
- •Handle special requests such as transportation, dining reservations, and amenities
- •Resolve minor guest complaints professionally and escalate complex issues when necessary
- •Promote hotel services and amenities, upselling where appropriate
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Dubai Holding is a global investment conglomerate that drives the growth of Dubai’s economy. It invests in and manages a portfolio of businesses across various sectors.