DP World
Global Senior Manager - Commercial Applications Business Owner - Freight Forwarding
🇦🇪 Dubai, UAE🏢 On-site
Microsoft Dynamics 365CRMPower PlatformPower AutomatePower BIProduct ManagementSales OperationsChange Management
At a Glance
- Category
- 💻 Technology
- Level
- Senior
- Type
- Full-time
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Job Purpose:
To serve as the primary business owner and product strategist for the Commercial Applications, driving the vision, configuration, and continuous optimization of customer relationship management capabilities used by sales, marketing, and customer service teams globally. This role ensures the Commercial Applications (CRM and relevant applications) deliver maximum business value through strategic feature prioritization, process alignment, development oversight, and comprehensive user enablement, ultimately supporting revenue growth, customer retention, sales productivity, and data-driven commercial decision-making across the freight forwarding organization.
Key Accountabilities:
- Product Ownership & Strategy
- Feature Management & Prioritization
- Cross-Functional Collaboration & Alignment
- Development Oversight & Quality Assurance
- Sales Process & Automation
- Account & Contact Management
- Marketing Automation & Campaign Management
- Customer Service & Case Management
- Data Management & Quality
- System Integration & Architecture
- Change Management & User Adoption
- Vendor & Partner Management
- Continuous Improvement & Innovation
- CollaborationQualifications, Skills and Experience:
Required
- Bachelor's degree in Business Administration, Computer Science, Marketing, Information Systems, or related field
- Experience in CRM management, product management, or sales operations
- Deep experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and/or Customer Service modules)
- Strong understanding of sales processes, methodologies, and commercial operations
- Experience in freight forwarding, logistics, or B2B services industry preferred
- Proven track record managing CRM and other Commercial Applications and driving user adoption
- Experience gathering requirements, configuring CRM systems, and defining acceptance criteria
- Demonstrated ability to manage cross-functional stakeholder relationships
- Experience leading UAT and release management activities
- Background in training development and change management
- Understanding of CRM integration with ERP, quotation tools, and other business systems Preferred
- Master's degree or MBA
- Microsoft Dynamics 365 certifications (MB-210: Sales, MB-220: Marketing, or similar)
- Professional certifications in Product Management (CSPO, CPM) or Sales Operations
- Technical background with understanding of Power Platform (Power Automate, Power Apps, Power BI)
- Experience with Dynamics 365 implementation projects from planning through go-live
- Knowledge of sales methodologies (SPIN, Challenger, Solution Selling, MEDDIC)
- Experience with marketing automation and campaign management
- International or multi-regional CRM management experience
- Background in Sales, Sales Operations, or Commercial Excellence
Requirements
- •Bachelor's degree in Business Administration, Computer Science, Marketing, Information Systems, or related field
- •Experience in CRM management, product management, or sales operations
- •Deep experience with Microsoft Dynamics 365 CRM (Sales, Marketing, and/or Customer Service modules)
- •Strong understanding of sales processes, methodologies, and commercial operations
- •Experience in freight forwarding, logistics, or B2B services industry preferred
- •Proven track record managing CRM and other Commercial Applications and driving user adoption
- •Experience gathering requirements, configuring CRM systems, and defining acceptance criteria
- •Demonstrated ability to manage cross-functional stakeholder relationships
Nice to Have
- •Master's degree or MBA
- •Microsoft Dynamics 365 certifications (MB-210, MB-220, or similar)
- •Professional certifications in Product Management (CSPO, CPM) or Sales Operations
- •Technical background with understanding of Power Platform (Power Automate, Power Apps, Power BI)
- •Experience with Dynamics 365 implementation projects from planning through go-live
- •Knowledge of sales methodologies (SPIN, Challenger, Solution Selling, MEDDIC)
- •Experience with marketing automation and campaign management
- •International or multi-regional CRM management experience
Responsibilities
- •Serve as primary business owner and product strategist for Commercial Applications
- •Drive vision, configuration, and continuous optimization of CRM capabilities
- •Perform strategic feature prioritization and process alignment
- •Oversee development, quality assurance, and release management activities
- •Manage Sales Process Automation, Account Contact Management, and Marketing Automation
- •Oversee Customer Service Case Management and Data Management
- •Manage Quality System Integration Architecture and Change Management
- •Lead user adoption, training development, and vendor partner management
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Guides for this role
Check Your Format
- See if your CV format works for DP World
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
DP World
5000+ employees
DP World is a global supply chain solutions provider, focusing on ports, terminals, and industrial zones. It serves cargo owners, shipping lines, and governments worldwide.