General Practitioner - ER

• Identifies and understands the needs and expectations of clients in a professional manner, and shares with relevant team members.

• Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.

• Responds to client complaints in a timely and effective manner and provides feedback on progress.

• Keeps clients up to date with relevant and accurate information and involves them in decisions that affects them.

• Focuses on consistently delivering a positive client experience.

• Completes tasks in accordance with set procedures and guidelines.

• Takes care to perform all tasks precisely and accurately to minimise errors.

• Identifies and reports non-compliance to relevant stakeholders, constructively.

• Continuously evaluates quality of own work and provides feedback on progress.

• Delivers on work outputs with high level of energy, focussed effort and pace.

• Aligns individual behaviour to support and meet team goals.

• Proactively and respectfully shares all relevant viewpoints with others and seeks their input.

• Clarifies and understands own role and responsibilities within the team.

• Recognises, appreciates, and respects individual differences.

• Actively participates and builds a positive team spirit.