Fraud Monitoring Analyst (Outsource)

Role : Fraud Monitoring Analyst (Outsource)
Location : Abu Dhabi

Role Purpose:

Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same.

Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders’ dispute and E-Channels customers.

Key Accountabilities of the role

Fraud Monitoring 24/7 for the below mentioned channels:

• E-Channel Transactions Monitoring:

• ADIB Retail Internet Banking Transactions Monitoring.

• ADIB Retail Mobile Banking Transactions Monitoring.

• ADIB WBG/BBD Internet Banking Transactions Monitoring.

• ADIB WBG/BBD Mobile Banking Transactions Monitoring.

• ADIB IVR Transactions Monitoring.

• ADIB WhatsApp Transactions Monitoring.

• ADIB Wallet Transactions Monitoring.

• Debit & Cover Card Monitoring:

• Compromised Card Transactions Monitoring.

• Social Engineering Transactions Monitoring.

• Base II Transactions Monitoring.

• Hold Transaction Monitoring.

• VVIP Customer Card Authorization Monitoring

• Monitor real time queues 24/7 and identify high risk transactions within the business portfolio using the Fraud Monitoring Tools.

• Attending Incoming/Outgoing customers calls for investigation/Transaction Confirmation.

• Log Confirmed Fraud Cases in GRC as incident with Fraud Details.

• Create card replacement request to customer to customer on system.

• Collect common Fraud cases and do analysis to identify the CPP (Common Point of Purchase)

• Liaison with branches / divisions / Departments / member / Scheme & International financial institution for transaction confirmation and suspected fraud activities.

• Clear all the Cases which alerted in Fraud monitoring Tool.

• Review card scheme alerts & take action by Block/Replace cards.

• Using Multiple systems to provide the Correct information to the customer & proper initial fraud investigation.

• Follow up with customer for (missing documents / temporary block cards/Channel) by calling, sending SMS & email.

• Daily GL Account checking.

• Prepare Write off memo for Fraud cases with Losses for refunding the amount to be approved by TL and Head of fraud.

• Update Unit tracking activities.

• Coordinating with other Card Center Units for card deliveries as per customer’s requirement, arranging bullet service for any urgent delivery of card.

• Review manual transactions report for channels transactions to identify any missed fraud.

• Review all transactions blocked by VRM/FRM & take action if needed.

• Using manual report to monitoring transactions which is not coming in Fraud monitoring tools.
Extracting and Reviewing Hold Transactions and block Card/Channel/Account if needed.

• update cases details in relevant sheets for tracking purpose.

• Resolve queued transactions within the service level agreements to reduce potential revenue losses.

• Interact with banks and Merchants to validate information and to confirm or cancel authorizations.

• Updating the tracking sheet for database of channels monitored to create MIS.

• Review VRM/FRM transactions & blocked or suspected transactions.

• Contact customers to investigate Fraudulent activities or confirmation

• Communicate and share with stakeholders’ new fraud Trends

• Block all E-channels, mobile banking, Cards, Internet banking etc. to mitigate the risk.

• liaise with call Centre to assist customer filling disputes & replacement

• Respond to emails & queries raise by other teams

• Send stop payments request to bear banks

• Mule A/c Blocking and Control implementation recommendation.

Specialist Skills / Technical Knowledge Required for this role:

• Preferably Graduate.

• Good English communication skills. (Spoken & written).

• Good knowledge of Card, Digital Channels and merchant acquiring.

• Good knowledge of type of e-commerce, payments technology & financial crime.

• Strong Analytical & Investigation Skills.

• Self-correspondence ability

Previous experience required (if any)

• At least 2+ years’ experience of operational activities in a large organization.

• At least 2+ years’ experience of fraud prevention and investigation in a Risk Management.

• At least 1+ years’ experience of any Enterprise Fraud Management Systems.