du / EITC
Engineer Fixed Access Support
🇦🇪 Dubai, UAE🏢 On-site
GPONHuaweiNokiaCiscoMPLSRoutingFixed AccessNetwork Engineering
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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- Acting as Subject Matter Expert for Fixed Access and GPON Setup.
- Resolving the Network and Customer TTs for GOPN, P2P enterprise and Consumer setup.
- Knowledge of Huawei Nokia GPON Setup and CISCO Routing and MPLS Networks
- Handling and interacting with Customer Assurance teams for Enterprise and Fixed TTs.
- Handling issues for IIB layer for Nokia and CISCO
- To perform optimization of traffic to have best customer experience.
- Capacity triggers and follow-up for capacity expansion for IIB layer
- Performing Customer TT analysis and handling.
- Handling troubleshooting for Fixed Access and IIB nodes/solutions in close coordination with other teams.
- Running daily/weekly health checks for the owned nodes/domains.
- Provide the needed-on time support and troubleshooting for all issues happens in Fixed Access and IIB domain.
- Do the needful escalation and involve vendors on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
- Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
- Handling daily Trouble Tickets as per du operation policies and scope of work.
- Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
- Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
- Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
- Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
- Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
- Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes and testing the redundancy.
- Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
- Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
- Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
- Develop technical reports and documentation
- Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
- Support all efforts for releasing DR runbooks in order to allow for successful service restoration in case of crisis.
- Review, approve, prepare MOP and implement CRs for different du business needQualifications
- Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering.
- Leadership and management certifications.Experience
- Minimum 8 years of experience in Telecom Domain.
- CCIE is preferred
- More than 5-7 years of experience in Routing and Switching.
- Experience relationship management inside and outside organization.
- Exposure to Virtualization and Related Operational TechniquesSkills
- Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
- Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls
- Knowledge of IIB and GPON technologies for Nokia, CISCO and Huawei
- CCNA is must and preferred in case of CCIE
- Experience in MPLS networks and handling corresponding Routers and Switches
- Knowledge of Routing protocols, BGP/OSPF/BFD and expert in related configurations
- Working level understanding of DNS and DHCP solutions
- Problem Solving and Decision Making
- Team Work and Cooperation
- Good communication skills
- Initiative and Commitment to Achieve
- Excellent understanding of security infrastructure components and building highly available computing environment
- Must have exceptional customer focus – internally and externally
- Able to handle multiple complex problems in a highly stressful environment
Requirements
- •Subject Matter Expertise in Fixed Access and GPON Setup
- •Knowledge of Huawei and Nokia GPON Setup
- •Experience with CISCO Routing and MPLS Networks
- •Ability to perform traffic optimization and capacity expansion
- •Experience handling IIB layer issues for Nokia and CISCO
- •Ability to perform periodic health checks and preventive maintenance
- •Experience with vendor management and performance analysis
- •Ability to develop technical reports and documentation
Responsibilities
- •Resolve Network and Customer Trouble Tickets (TTs) for GPON, P2P enterprise, and Consumer setups
- •Interact with Customer Assurance teams for Enterprise and Fixed TTs
- •Perform optimization of traffic to ensure best customer experience
- •Run daily/weekly health checks for owned nodes/domains
- •Provide on-time support and troubleshooting for Fixed Access and IIB domains
- •Escalate issues to vendors and ensure resolution within contracted SLAs
- •Oversee provisioning of periodic and ad-hoc reports for capacity planning
- •Assist planning and Acceptance Teams in Network Nodes Integrations and ATP
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Are You in the 25%?
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GCC Info
Company
du / EITC
1000-5000 employees
du (Emirates Integrated Telecommunications Company) provides mobile, fixed, and digital services to consumers and businesses across the UAE.