Driver - Front Office

We are currently seeking passionate, dynamic and guest-focused Front Office professionals who take pride in delivering exceptional customer service and providing practical solutions to our guests.

As a Driver, you will be responsible for welcoming and assisting hotel guests upon arrival and departure, as well as carrying out transportation duties to ensure a smooth and comfortable guest experience.

Key Responsibilities

• Greet guests warmly upon arrival and assist them during departure.

• Open car doors for arriving and departing guests and escort them to the hotel lobby.

• Maintain up-to-date knowledge of the hotel, its facilities and services to respond effectively to guest enquiries.

• Ensure proper shift handovers by obtaining relevant information from the previous shift.

• Report all guest complaints or concerns promptly to the Manager on Duty.

• Carry out transportation duties using the hotel car or bus as required.

• Ensure the safe handling and proper control of guests' car keys.

• Coordinate with the Shift Leader to ensure an effective handover to the night shift.

• Build and maintain positive guest relationships while consistently meeting or exceeding guest expectations.

• Maintain the cleanliness and organization of parking areas and the key cabinet.

• Ensure smooth, timely and efficient airport crew transportation operations.

• Adhere to hotel safety standards, traffic regulations and company transportation policies at all times.

Education, Qualifications & Experience

• Ideally, vocational training or a relevant qualification in hospitality.

• Previous experience in Front Office operations or hotel transportation services is preferred.

• Good command of written and spoken English.

• Must hold a valid UAE Heavy Vehicle driving licence.

• Good knowledge of UAE traffic laws and road safety regulations.

Knowledge & Competencies

The ideal candidate should be well-presented, outgoing and friendly, with a positive attitude towards guest service.

You should be proactive, reliable and hands-on, with a flexible approach to work and the ability to adapt to unexpected situations. You should be comfortable working in a busy hotel environment, remain calm under pressure and demonstrate a strong commitment to guest satisfaction.

Key Competencies

• Understanding the Job: Demonstrates a clear understanding of duties and responsibilities.

• Taking Responsibility: Takes ownership of assigned tasks and delivers them efficiently.

• Recognizing Differences: Respects and understands guests and colleagues from diverse backgrounds.

• Customer Focus: Anticipates guest needs and delivers excellent service.

• Adaptability: Adjusts quickly to changing situations and operational requirements.

• Teamwork: Works effectively with colleagues to ensure smooth daily operations.