Customer Relationship Officer
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Role: Customer Relationship Officer
Location: BR-Dubai Mall Branch
Role Purpose:
Managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency
Key Accountabilities of the role
RESPONSIBILITIES:
Deposit account documentation.
Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Finance account documentation.
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
Sales-Management of service delivery.
Sell and cross sell ADIBās products and promote ADIBās image
Staff Management and coordination.
Management of subordinates, plan their training and appraisal.
Perform other task specified by Management.
Results Required
ā¢ Achieving Monthly Budget - Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
ā¢ Continuous Improvement ā Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
ā¢ Internal Audit & ICD Comments - Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
ā¢ Compliance of policies & procedures ā Comply and perform Key operational controls as required in ADIBās polices & procedures in day-to-day operations.
Specialist Skills / Technical Knowledge Required for this role:
ā¢ Broad knowledge of ADIBās Retail Banking financial products & services
ā¢ Thorough knowledge of ADIBās Retail Credit & Operational Policies & Procedures
ā¢ Good Knowledge of UAE banking practices, regulations & risks
ā¢ Thorough Knowledge of all the Regulations issued by Central Bank of UAE
ā¢ General awareness of competitors in the local market
ā¢ Fair knowledge of service standards
ā¢ Training skills
ā¢ Sales skills
ā¢ Management Information skills
Requirements
- ā¢Deposit account documentation and inquiries
- ā¢Opening and closing deposit accounts
- ā¢KYC policies and CB instructions adherence
- ā¢Finance account documentation and inquiries
- ā¢Sales and cross-selling of ADIB products
- ā¢Staff management, training, and appraisal
- ā¢Achieving monthly budget targets
- ā¢Compliance with ADIB policies and procedures
Nice to Have
- ā¢Broad knowledge of ADIBās Retail Banking products and services
- ā¢Thorough knowledge of ADIBās Retail Credit Operational Policies and Procedures
- ā¢Good knowledge of UAE banking practices, regulations, and risks
- ā¢General awareness of competitors
- ā¢Fair knowledge of service standards
- ā¢Training skills
- ā¢Sales skills
- ā¢Management Information skills
Responsibilities
- ā¢Manage deposit accounts
- ā¢Handle customer inquiries
- ā¢Process account opening and closing
- ā¢Manage finance and covered card documentation
- ā¢Sell and cross-sell ADIB products
- ā¢Train and appraise subordinates
- ā¢Prepare comments for budget variance
- ā¢Respond to internal audit comments
Related Jobs
- Make sure ADIB actually reads your resume
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $3.99 one-time.