Customer Care Representative
At a Glance
- Category
- 🛍️ Retail
- Level
- Mid-Level
- Type
- Full-time
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JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
• Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
• Process all customer requests accurately and efficiently.
• Focus on meeting the customer’s expectations by utilizing all resolution options,
• Communicate pertinent information to all Contact Center associates.
• Communicate effectively and efficiently with all company associates and business contacts.
• Actively participate in regular team meetings and leadership meetings, as required.
• Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
- High School Certificate
- Retail or sales background
- English & Arabic speaker
- Minimum 1 year of experience in Customer services
Requirements
- •High School Certificate
- •Retail or sales background
- •Fluent in English and Arabic
- •Minimum 1 year of experience in Customer services
Responsibilities
- •Communicate all personnel, operational, and product issues to the appropriate supervisor
- •Process all customer requests accurately and efficiently
- •Focus on meeting customer expectations by utilizing all resolution options
- •Communicate pertinent information to all Contact Center associates
- •Communicate effectively and efficiently with all company associates and business contacts
- •Actively participate in regular team meetings and leadership meetings
- •Promote a keen sense of teamwork by working together safely and effectively
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- Get your ATS score for Majid Al Futtaim in 30 seconds
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
Majid Al Futtaim is a leading conglomerate in the Middle East, Africa, and Asia. They own, operate and develop shopping malls, communities, businesses, and leisure facilities.