CAFM Specialist / CAFM Technical Support Specialist
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Contract
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We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join one of our Clients from Government Sector of UAE. The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system. This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment.
Contract Period: 9 - 12 Months
The main responsibilities will include:
- CAFM system administration and configuration.
- Asset management and preventive planned maintenance management.
- Work order workflow setup, monitoring, and administration.
- Help desk support and service request management.
- Preparation of KPI and SLA performance reports.
- User support, troubleshooting, and resolution of technical issues.
- Coordination with the current CAFM system provider, Rosmiman.
- Supporting system users and ensuring smooth daily operation of the platform.
- Monitoring data quality, system performance, and operational compliance.
- Preparing periodic reports and maintaining accurate system records.
The preferred candidates should have:
• Proven 5 years of experience working with CAFM or facilities management systems.
• Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs.
• Experience in CAFM system administration and user support.
• Good technical troubleshooting and reporting skills.
• Strong communication and stakeholder coordination abilities.
• Experience with Rosmiman CAFM would be a strong advantage.
• Good English communication skills; Arabic would be an advantage.
• Availability to join within a short period.
Requirements
- •Proven 5 years of experience working with CAFM or facilities management systems
- •Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs
- •Experience in CAFM system administration and user support
- •Good technical troubleshooting and reporting skills
- •Strong communication and stakeholder coordination abilities
- •Good English communication skills
- •Availability to join within a short period
Nice to Have
- •Experience with Rosmiman CAFM
- •Arabic language skills
Responsibilities
- •CAFM system administration and configuration
- •Asset management and preventive planned maintenance management
- •Work order workflow setup, monitoring, and administration
- •Help desk support and service request management
- •Preparation of KPI and SLA performance reports
- •User support, troubleshooting, and resolution of technical issues
- •Coordination with the current CAFM system provider, Rosmiman
- •Monitoring data quality, system performance, and operational compliance
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Experts Plus Recruitment Services provides staffing and HR solutions to companies. They focus on connecting employers with qualified candidates across various sectors.