Business Development Officer.Injaz - DBC - PL Retention.Retail Banking group
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Mid-Level
- Experience
- 2+ years
- Type
- Full-time
What the Software Sees
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The Personal Loan Retention Officer is responsible for managing customer retention activities for Personal Loans and Finance products, handling Liability Letter (LL) requests, Fresh and Top-Up loan opportunities, and facilitating loan rescheduling and restructuring solutions. The role focuses on retaining existing customers, providing suitable financial solutions, ensuring timely processing of requests, and maintaining adherence to internal policies, regulatory requirements, and service turnaround times.
Knowledge, Skills and Experience :
- Customer Retention & Relationship Management
• . University Graduate/Diploma
. Min 2 Year banking experience
• Sales & Negotiation Skills
• Credit & Product Knowledge
• Problem Solving & Decision Making
• Attention to Detail
• Regulatory & Compliance Awareness
• Communication & Stakeholder Management
• Time Management & Prioritization
• Documentation & Process Control
• Customer Experience Focus
Requirements
- •University Graduate or Diploma
- •Minimum 2 years of banking experience
- •Customer Retention Relationship Management skills
- •Sales Negotiation Skills
- •Credit Product Knowledge
- •Problem Solving and Decision Making
- •Regulatory Compliance Awareness
- •Communication and Stakeholder Management
Responsibilities
- •Manage customer retention activities for Personal Loans and Finance products
- •Handle Liability Letter (LL) requests
- •Identify Fresh and Top-Up loan opportunities
- •Facilitate loan rescheduling and restructuring solutions
- •Ensure timely processing of requests
- •Maintain adherence to internal policies and regulatory requirements
- •Maintain service turnaround times
- •Focus on customer experience
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- See what hiring software sees in your CV before Mashreq Bank does
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- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Mashreq Bank offers a wide range of banking products and services, including retail, corporate, and investment banking. It serves individuals and businesses across the UAE and internationally.