Vodafone Qatar
Business Care Advisor
🇶🇦 Doha, Qatar🏢 On-site
Customer ServiceTechnical SupportTNPSCustomer Relationship ManagementProblem Solving
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Key accountabilities and decision ownership:
- Provide prompt and efficient technical support and service to customers; goes out of the way to ensure that individual customer needs are met.
- Own and manage the customer relationship: resolving technical queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained.
- Deliver awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues.
- Own the interaction and ensure customer has got all information and solution required and use the job tools (telephone and computer) effectively.
- Handle all assigned tasks. Be responsible, adhere to work, break, and other schedules you are rostered in and be a team player.
- Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
- Makes systematic and rational judgments based on information and relevant assumptions. Perform any additional project, task or activities assigned/delegated by the Line Manager.
Requirements
- •Ability to provide prompt and efficient technical support
- •Ability to manage customer relationships and resolve technical queries
- •Ability to meet productivity and Quality targets
- •Ability to maintain service level agreements
- •Effective use of job tools (telephone and computer)
- •Ability to maintain effective work behavior under pressure
- •Ability to adapt to changing demands and conditions
- •Ability to make systematic and rational judgments
Responsibilities
- •Provide prompt and efficient technical support and service to customers
- •Own and manage the customer relationship
- •Handle customer care tasks as per defined productivity and Quality targets
- •Ensure service level agreements are met and maintained
- •Deliver awesome customer experience through meeting targets of TNPS
- •Own the interaction and ensure customer has got all information and solution required
- •Adhere to work, break, and other schedules
- •Perform any additional project, task or activities assigned/delegated by the Line Manager
Related Jobs4 similar jobs
Are You in the 25%?
- Check if Vodafone Qatar will actually see your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
Vodafone Qatar
1000-5000 employees
Vodafone Qatar provides mobile, fixed-line, and digital services to consumers and businesses. It is a major player in the Qatari telecommunications market.