Assistant Relationship Manager- SME Coverage

About the Role:
As an Assistant Relationship Manager - Remedial (Trade & Working Capital), you will support the management of a portfolio of stressed, past-due, and restructured SME customers. The role focuses on customer engagement, debt counselling, collections, restructuring support, and recovery initiatives to improve portfolio performance and minimize credit losses. You will work closely with internal stakeholders to monitor customer repayment behaviour, facilitate timely remedial actions, and ensure compliance with regulatory and internal policy requirements.

What You Will Be Doing:

1. Portfolio Management & Customer Engagement

• Assist in managing a portfolio of SME customers classified under past due, restructured, and remedial segments.
• Conduct regular customer interactions to understand business performance, cash flow position, and repayment capacity.
• Act as a liaison between customers and internal stakeholders including Credit, Collections, Operations, Legal, and Compliance.
• Support customer meetings, debt counselling sessions, and negotiation of repayment arrangements.
• Maintain accurate records of customer engagements, commitments, and remedial action plans.
• Build and maintain professional customer relationships while safeguarding the Bank's interests.
• Adhere strictly to the Bank's Code of Conduct, regulatory guidelines, and internal policies.
2. Collections, Recovery & Restructuring

• Support collection efforts by monitoring overdue accounts and following up on customer payment commitments.
• Assist in developing and implementing remediation, restructuring, and recovery strategies for distressed accounts.
• Gather and review financial information required for restructuring assessments and credit reviews.
• Monitor compliance with approved repayment plans and restructuring terms.
• Coordinate with relevant stakeholders to facilitate the timely execution of restructuring and recovery actions.
• Escalate delinquent accounts and high-risk situations in a timely manner.
3. Credit & Risk Management

• Conduct periodic portfolio reviews and identify early warning signals indicating potential credit deterioration.
• Prepare account review notes, restructuring recommendations, and remedial proposals for management review.
• Monitor portfolio performance, DPD movement, covenant compliance, and customer conduct.
• Ensure timely implementation of risk mitigation measures and adherence to approved action plans.
• Support classification, provisioning, and regulatory reporting requirements where applicable.
4. Reporting & Operational Support

• Maintain portfolio trackers, management reports, and customer documentation in line with Bank standards.
• Support internal reviews, audits, and regulatory requests by providing accurate and timely information.
• Collaborate with internal teams to ensure smooth execution of remedial action plans and account management activities.
• Ensure accuracy, completeness, and confidentiality of customer information and records.
• Contribute to process improvement initiatives that enhance portfolio monitoring and remedial management effectiveness.
What We're Looking For:

Minimum Qualification:

• University Degree or equivalent qualification in a relevant field.
Minimum Experience:

• Minimum 3 years of SME Banking experience.
• Experience in collections, credit, relationship management, or remedial functions.
• Understanding of SME lending, restructuring, collections, and recovery processes.
What You Should Have:

• Strong analytical and financial assessment capabilities.
• Understanding of SME credit and lending products.
• Ability to review customer financial statements and cash flow positions.
• Strong communication and stakeholder management skills.
• Relationship-building and negotiation capabilities.
• Good understanding of regulatory and compliance requirements.
• Strong organizational skills and attention to detail.
• Ability to manage multiple cases and priorities effectively