Assistant Relationship Manager

• About the role

• As an Assistant Relationship Manager – Dubai Corporate Office Quick Branch, you will play a key role in delivering exceptional customer service, supporting sales activities, and ensuring smooth operational performance within the unit. You will assist in managing customer interactions, promote suitable financial products, ensure operational accuracy, and uphold compliance with regulatory and internal standards. This role supports both service excellence and business growth, working closely with the Relationship Manager and internal teams to meet targets and maintain high service quality.

• What you'll be doing

•
• Deliver professional, accurate, and timely customer service, providing guidance and advice to ensure satisfaction.
• Promote and sell suitable financial products and contribute to achieving assigned sales targets.
• Actively cross‑sell products, encourage customer engagement, and promote use of QR code feedback channels.
• Support completion of new‑business operational tasks, ensuring accuracy, timeliness, and adherence to SOPs and regulatory standards.
• Build strong collaborative relationships with internal teams to support customer needs and business objectives.
• Conduct monthly MIS clean‑ups, perform BAT testing, and complete reports and checklists accurately.
• Ensure effective handovers, maintain Business Continuity Plan readiness, and follow all risk‑mitigation procedures.
• Support team capability by providing guidance, monitoring KPIs, identifying skill gaps, and ensuring completion of e‑learning modules.
• Contribute to achieving a satisfactory audit rating and ensuring full adherence to the Bank’s procedures and code of conduct.
• Support digital migration initiatives and encourage digital adoption among customers and staff.What we're looking for

• Bachelor's degree
• Strong customer‑service orientation with clear, confident communication skills.
• High accuracy, attention to detail, and strong organisational capabilities.
• Ability to work collaboratively across teams and contribute to operational excellence.
• Good problem‑solving skills using prior experience and analytical thinking.
• Commitment to compliance, risk management, and strict adherence to SOPs and regulatory guidelines.
• Motivational and teamwork‑oriented mindset with the ability to support and guide colleagues.
• Key competencies including analytical thinking, initiative, influencing skills, persuasive communication, teamwork, and thoroughness.