ADIB
Assistant Relationship Manager-BBD-1 (Outsource)
🇦🇪 UAE, UAE🏢 On-site
Business BankingCredit AnalysisCustomer ServiceCross-sellingUAE Central BankFinancial Analysis
At a Glance
- Category
- 🏦 Finance & Banking
- Level
- Senior
- Experience
- 3+ years
- Type
- Full-time
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KEY METRICS:
- Service: Satisfactory level of service
- Revenue: Support RMs in achieving revenue targets
- Control: UAE central bank and GCD Key Accountabilities of the role
- Support RMs in services
- Attend all after sales services, needs & requirements.
- Educate business banking clients about product and services “IVR, Online banking, Call Center, Cash management services etc.
- Call Report preparation to be high standards i.e., informative, presentable, conclusive, professional, and comprehensive.
- Prepare credit applications – analysis financial statements and make it ready for the approval. Ensure that CA’s for new clients and also renewals for existing clients are correctly prepared in accordance with the bank polices and regulatory framework
- Ensure that all documentations for credit proposals are complete with sufficient covered collaterals.
- Initiates and ensures disbursements and adjustments of finances.
- Liaise with various internal departments (credit-risk, legal, operations, Trade finance…) for smooth and quick turnaround of transactions.
- Ensure that the approved credit lines are valid and available for the clients.
- Verifies/ inspects hypothecated /pledged inventory, mortgage fixed assets…. etc. to ensure minimum credit risk.
- Maintain high standard service with customers and ensure no complains.
- Responding on customers calls and starts with appropriate greetings.
- Strictly adhere to Bank’s financing policy Manual and report any exceptions.
- Perform other tasks specified by Management.
Specialist Skills / Technical Knowledge Required for this role:
- Product knowledge
- Communication and computer skills
- Customer service oriented
- Cross selling skills
- Problem solving
Previous experience:
Minimum 3 years in Customer Service
Requirements
- •Minimum 3 years experience in Customer Service
- •Product knowledge
- •Communication and computer skills
- •Customer service oriented
- •Cross-selling skills
- •Problem-solving skills
Responsibilities
- •Support RMs in achieving revenue targets and providing satisfactory service
- •Attend to after-sales services and client requirements
- •Educate business banking clients on products and services (IVR, Online banking, etc.)
- •Prepare high-standard call reports
- •Prepare credit applications and analyze financial statements
- •Ensure correct preparation of CAs for new and existing clients
- •Ensure documentation for credit proposals is complete with sufficient collaterals
- •Initiate and ensure disbursements and adjustments of finances
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GCC Info
Company
ADIB
5000+ employees
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.