Assistant Branch Manager
At a Glance
- Category
- 💻 Technology
- Level
- Senior
- Type
- Full-time
Are You in the 25%?
- Check if Emirates Islamic Bank will actually see your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
The job holder ensures that the customer service teams are able to achieve high customer satisfaction levels through adequate product and service offering knowledge and provides quality customer service when interacting with customers. The job holder is also responsible for handling any escalated customer queries. The job holder works with relevant departments to give feedback on product and service offerings based on analysis of customer feedback. The job holder is involved with process improvement design as well as working alongside automated and digital service channels.
The job holder is results-oriented, self-motivated and determined to improve customer service standards. The job holder has strong business acumen to identify new service opportunities. They are organized and able to work independently in fast paced environments. The job holder is also able to lead teams with their pleasant disposition towards internal and external stakeholders.
Requirements
- •Strong business acumen
- •Results-oriented and self-motivated
- •Ability to work independently in fast-paced environments
- •Pleasant disposition towards internal and external stakeholders
- •Strong organizational skills
Responsibilities
- •Ensure customer service teams achieve high satisfaction levels
- •Provide quality customer service during direct interactions
- •Handle escalated customer queries
- •Provide feedback on product and service offerings based on customer analysis
- •Involved in process improvement design
- •Work alongside automated and digital service channels
- •Identify new service opportunities
- •Lead teams and interact with stakeholders
Related Jobs4 similar jobs
Browse Similar
- Check if Emirates Islamic Bank will actually see your CV
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
Emirates Islamic Bank offers a comprehensive range of Sharia-compliant banking products and services for individuals and businesses. It serves customers across the UAE.