Customer Service

The Customer Service Representative is responsible for serving customers, responding to their inquiries and requests, resolving issues and complaints, and providing them with appropriate information to ensure customer satisfaction and adherence to company policies.

Key Responsibilities

• Receiving and responding to customer inquiries.

• Resolving and following up on customer issues and complaints.

• Providing information about products or services.

• Following up on customer orders and ensuring their execution.

• Recording customer data and notes in the system.

• Coordinating with other departments to resolve issues.

• Handling angry customers professionally.

• Maintaining a high level of customer satisfaction.

• Adhering to company procedures and policies and achieving KPIs.

Requirements

• High school diploma, diploma, or bachelor's degree depending on the position.

• Excellent communication and listening skills.

• Polite and respectful manner of interaction.

• Problem-solving skills.

• Ability to work under pressure and handle a large volume of customers.

• Proficiency in using computers and systems.

• Fast learner and adaptable.

• English language may be required or an added advantage.