Account Administrator-Workforce Solutions
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We are currently recruiting for an Account Administrator to join our Workforce Solutions team in our HQ, located in DAFZA, Dubai Airport Free Zone.
Scope
Responsible to support the Account Management team in the delivery of the HR services to the assigned key accounts, working with the Manager – Workforce Solutions to Ensure the customers & employees expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.
Responsibilities
Financial
• Updated accurate salaries and bank details ensuring salaries are processed correctly.
• Timely submission of cash requests, claims and expenses made towards passes and permits.
• Maintain accuracy in application of visa, medical, passes.
Customer
• Closely working with account management team on Transition Planning for Onboarding/Offboarding Projects.
• Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests.
• Ensure all tasks are aligned to the agreed SLA with the teams.
Process
• Support in weekly and monthly reports on admin activities and status as and when required.
• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs) for the each of the assigned accounts.
• Understand how the individual work schedules are aligned to the team schedule to meet the deadlines.
• Assist in the disciplinary issues arising from employees in conjunction with client HR.
• Track and maintain records of employees pertaining to their life cycle (personal documents, passes and permits, medical insurance, lifecycle documents etc.
Innovation
• Data Dump Management and using reports to enable efficiency in work.
• Participate in Continuous improvement initiatives to bring efficiency and savings.
Selection Criteria
• Should be aware of the Basic UAE Labor laws and processes
• Minimum English Language Level 4 (by Transguard Group Standards)
• Min 1-2 years of administrative experience (HR knowledge is an advantage)
• Should be organized with the ability to re-prioritize and multitask
• Good communication skills
• Customer Service skills
• Exposure to HRMS system will be an advantage
• Good computer skills with experience in using all MS office tools
Requirements
- •Awareness of Basic UAE Labor laws and processes.
- •Minimum English Language Level 4.
- •Min 1-2 years of administrative experience (HR knowledge is an advantage).
- •Organized with the ability to re-prioritize and multitask.
- •Good communication skills.
- •Customer Service skills.
- •Exposure to HRMS system will be an advantage.
- •Good computer skills with experience in using all MS office tools.
Nice to Have
- •Ensure all tasks are aligned to the agreed SLA with the teams.
- •Support in weekly and monthly reports on admin activities and status.
- •Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs).
- •Understand how individual work schedules align to team schedules to meet deadlines.
- •Assist in disciplinary issues arising from employees in conjunction with client HR.
- •Track and maintain records of employees' life cycle.
- •Data Dump Management and using reports to enable efficiency in work.
- •Participate in Continuous improvement initiatives.
Responsibilities
- •Support the Account Management team in the delivery of HR services to assigned key accounts.
- •Ensure customers' employees' expectations are exceeded with exceptional service delivery standards.
- •Ensure all operations are in line with the standard operating procedures.
- •Update accurate salaries and bank details, ensuring salaries are processed correctly.
- •Timely submission of cash requests, claims and expenses made towards passes and permits.
- •Maintain accuracy in application of visa, medical, passes.
- •Closely working with account management team on Transition Planning for Onboarding/Offboarding Projects.
- •Ensure the smooth delivery of HR services: recruitment, hiring, employment visa, passport/visa services, payroll, onboarding/offboarding, disciplinary/performance management, Oracle workflow, and ad hoc HR requests.
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