Watch Technician | Retail | AlFuttaim Watches & Jewellery, Abu Dhabi

Job Requisition ID: 181897

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:

• The Watch Technician is responsible for the professional and technical repair of watches and clocks, contributing to customer satisfaction and achieving service targets. This role provides vital after-sales service that supports product sales and revenue generation. Success in this position requires excellent technical repair skills, a strong understanding of the watch industry, and the ability to interact effectively with customers.
What You Will Do:

General

• Perform professional and technical repairs of watches and clocks to ensure functionality and customer satisfaction.
• Achieve service targets by efficiently managing repair tasks and timelines.
• Provide technical estimates regarding the authenticity and reparability of watches to guide customer decisions and service offerings.
• Verify and monitor quality control checks to maintain high standards of service quality.
• Consolidate technical issues to identify patterns and recommend improvements to repair processes.
• Follow up and manage technical documentation to ensure compliance with service protocols and accurate record-keeping.

Required Skills To Be Successful:

• Proficiency in professional watch and clock repair techniques.
• Ability to meet and exceed service targets.
• Strong technical assessment skills for determining watch authenticity and reparability.
• Effective communication and customer interaction skills.
What Qualifies You For The Role:

• Completion of 10th standard education.
• 5 or more years of experience in a service technician role, preferably in the watch industry.
• Strong knowledge of watches and the watch industry, with the ability to assess and repair a variety of timepieces.
• Proficiency in MS Excel and Word for technical documentation and reporting.
• Self-motivation and effective communication skills, with the ability to engage in customer interactions.
About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.