ADIB
Support Officer - Telesales (outsource role)
🇦🇪 UAE, UAE🏢 On-site
TelesalesQuality AssuranceCall MonitoringComplianceCustomer Support
At a Glance
- Category
- 📢 Marketing & Sales
- Level
- Mid-Level
- Type
- Full-time
Before You Apply
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Role : Support Officer – Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
- Cross verification of the products sold by agents.
- Ensuring quality is maintained by periodic call monitoring.
- Providing feedback to ensure the agents maintain quality while interacting with clients.
- Deliver right levels of quality check, skills and support the team.
- Participate in regular review and development of quality control.
- Ensure compliance with bank policies and procedures.
Specialist Skills / Technical Knowledge Required for this role:
- Subject Matter Expert
- Good problem solving skills
- Excellent communication skills
- Attentive in analyzing errors and reporting it
Requirements
- •Subject Matter Expert
- •Good problem solving skills
- •Excellent communication skills
- •Attentive in analyzing errors and reporting it
Responsibilities
- •Cross verification of the products sold by agents
- •Ensuring quality is maintained by periodic call monitoring
- •Providing feedback to ensure agents maintain quality while interacting with clients
- •Deliver right levels of quality check, skills and support the team
- •Participate in regular review and development of quality control
- •Ensure compliance with bank policies and procedures
Related Jobs4 similar jobs
Before You Apply
- See if your CV gets past the software before ADIB sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
ADIB
5000+ employees
ADIB is a leading Islamic bank offering a wide range of banking and financial services. It serves individuals, corporations, and government entities.