Al Ghurair Group
Senior Officer - Customer Service
🇦🇪 Dubai, UAE🏢 On-site
Customer ServiceRTA GuidelinesQueue ManagementKPI Management
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Senior
- Type
- Full-time
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Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints
Issue token for the queue management system, as per the required service of the customers
Responsibilities
- •Greet and welcome customers
- •Guide and clarify customer queries
- •Process transactions as per RTA guidelines
- •Maintain RTA KPIs (Waiting Time < 10 minutes for 80% of customers)
- •Minimize customer complaints
- •Issue tokens for the queue management system
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Wait — Check First
- Check if your CV is ATS-ready for Al Ghurair Group
- Get AI-rewritten bullet points
- Download Gulf-ready CV
60 seconds. $5.88 one-time.
GCC Info
Company
Al Ghurair Group
5000+ employees
Al Ghurair Group is a prominent family business in the UAE with diverse interests including food manufacturing, printing, and property development.