Room Attendant

Company Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Raffles & Fairmont Doha

Discover two distinguished luxury brands united within the iconic Katara Towers at Raffles Doha and Fairmont Doha — where extraordinary hospitality, timeless elegance, and world-class experiences come together.

Raffles Doha offers an atmosphere of intimate luxury and bespoke service, where every detail is thoughtfully curated to create meaningful and memorable moments. Rooted in a legacy of elegance and artistry, Raffles is renowned for delivering gracious hospitality with authenticity, sophistication, and emotional connection.

Fairmont Doha embodies the spirit of grand hospitality, blending contemporary style with the warmth and energy for which the Fairmont brand is celebrated worldwide. With a focus on exceptional service, vibrant guest experiences, and a deep sense of place, Fairmont creates unforgettable stays for today’s global traveler.

Together, Raffles & Fairmont Doha provide a dynamic and inspiring environment for hospitality professionals who are passionate about excellence. Joining our team means becoming part of a culture that values individuality, nurtures talent, and empowers colleagues to create remarkable experiences every day.

About the Application Process

At Raffles & Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Room Attendant.

The Room Attendant at Raffles & Fairmont Doha is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation in guest rooms, suites, and assigned areas. The role ensures that every guest enjoys a comfortable, luxurious, and memorable stay by following hotel standards, providing attentive service, and respecting guest privacy.

Key Responsibilities:

• Clean and service guest rooms, suites, bathrooms, and assigned areas according to luxury hotel standards
• Change bed linens, replace towels, and replenish guest amenities and room supplies
• Ensure guest rooms are clean, organized, and ready for guest arrivals
• Report maintenance issues, damaged items, and lost-and-found property to the appropriate department
• Respond to guest requests promptly, courteously, and professionally
• Follow hotel procedures for hygiene, sanitation, safety, and security
• Respect guest privacy and follow established room access procedures
• Coordinate with the housekeeping team and other departments to ensure efficient room operations
• Maintain housekeeping equipment, trolleys, and cleaning supplies in good condition
• Use cleaning chemicals and equipment safely and appropriately
• Inspect rooms to ensure cleanliness, presentation, and attention to detail
• Follow hotel policies and procedures to maintain high standards of service quality
• Contribute to guest satisfaction by providing attentive and personalized service
• Maintain a professional appearance and demonstrate teamwork and a positive attitude

Qualifications

What will you bring to this role?

• High school diploma or equivalent preferred
• Previous experience in housekeeping, preferably in a luxury hotel environment
• Knowledge of room cleaning procedures, hygiene standards, and housekeeping practices
• Understanding of cleaning chemicals, equipment, and safe handling procedures
• Strong attention to detail and commitment to cleanliness
• Good time management and organizational skills
• Ability to work independently and as part of a team
• Good communication and interpersonal skills
• Ability to follow instructions, hotel policies, and standard operating procedures
• Physically fit and able to perform housekeeping duties, including standing, bending, lifting, and pushing a housekeeping trolley
• Professional appearance and positive attitude
• Commitment to guest satisfaction and luxury service excellence
• Flexibility to work shifts, weekends, and public holidays as required
• Basic English communication skills; additional languages are an advantage
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.