Resort Assistant Manager
At a Glance
- Category
- 🏨 Hospitality & Tourism
- Level
- Senior
- Type
- Full-time
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.What you will do
• Train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met; daily activities and planning for front office operation.
• You will need to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• You will attend regular operational meetings to ensure effective coordination and partnership between departments.
• Observe physical condition of facilities and equipment in the front office and make recommendations for corrections and improvements as needed.
• Work collaboratively and professionally with co-workers and supervisors.
What you bring
• Proven experience in Front Office operations within a resort, hotel, or luxury hospitality environment.
• Strong leadership skills with the ability to supervise, coach, and motivate front office teams.
• Excellent guest service and problem-solving abilities with a customer-focused mindset.
• Sound knowledge of reservations, check-in/check-out procedures, and property management systems (PMS).
• Strong communication skills in English; fluency in Arabic is an advantage.
• Ability to manage guest relations, resolve complaints, and maintain high service standards.
• Flexible, organized, and able to perform effectively in a fast-paced, multicultural environment.
• Experience in luxury hospitality with a strong understanding of Forbes, LQA, or similar service standards.
What we offer:
• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.
Schedule & Hours:
- 5 days per week over 48 working hours
Requirements
- •Experience in Front Office operations
- •Ability to lead, motivate, and coach employees
- •Strong public relations and complaint handling skills
- •Experience in budgeting and labor cost control
- •Ability to coordinate between departments
Responsibilities
- •Train, evaluate, lead, motivate and coach all employees in the Front Office area
- •Ensure established cultural and core standards are met
- •Manage daily activities and planning for front office operations
- •Provide recognition and promote good public relations
- •Handle complaints, concerns, or special requests for guests and group contacts
- •Control labor and operating expenses through scheduling, budgeting, and purchasing
- •Manage inventory and cash control
- •Attend regular operational meetings to ensure inter-departmental coordination
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- Check your CV before Four Seasons passes on it
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Four Seasons Hotels and Resorts is a global leader in luxury hospitality. They operate hotels and resorts worldwide, offering high-end guest experiences.