TAWANTECH
Quality Engineer (Operations Support)
🇸🇦 Riyadh, Saudi Arabia🏢 On-site
ITILISO 20000COBITQuality AssuranceProcess GovernanceIT Operations
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Type
- Full-time
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Role Summary:
The Quality Engineer will ensure operational service quality through process compliance, quality standards, auditing, and continuous improvement across IT operations activities.
Key Responsibilities:
- Maintain operational quality standards and process compliance for IT operations
- Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, Major Incidents
- Assess compliance against ITIL best practices and internal standards/policies
- Identify process gaps, control weaknesses, operational inefficiencies, and recommend improvements
- Develop and maintain:
- Quality scorecards
- Compliance dashboards
- Process health indicators
- Operational maturity assessments
- Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities
- Support internal and external compliance audits related to IT operations processes
- Promote operational excellence, process standardization, knowledge management, and continuous improvement culture
Skills & Experience Requirements:
- Minimum 5 years experience in IT Quality Management and Process Governance
- Strong knowledge of ITIL, including ISO 20000, COBIT, or comparable frameworks
- Experience designing quality initiatives and compliance assessments
- Proven experience in continuous improvement initiatives
- Experience in banking or highly regulated environments preferred
Requirements
- •Minimum 5 years experience in IT Quality Management and Process Governance
- •Strong knowledge of ITIL, ISO 20000, COBIT, or comparable frameworks
- •Experience designing quality initiatives and compliance assessments
- •Proven experience in continuous improvement initiatives
- •Experience in banking or highly regulated environments preferred
Responsibilities
- •Maintain operational quality standards and process compliance for IT operations
- •Conduct quality reviews and audits of Incidents, Problems, Changes, Service Requests, and Major Incidents
- •Assess compliance against ITIL best practices and internal standards/policies
- •Identify process gaps, control weaknesses, and operational inefficiencies
- •Develop and maintain Quality scorecards, Compliance dashboards, and Process health indicators
- •Perform periodic audits on documentation, categorization, prioritization, escalation, and closure activities
- •Support internal and external compliance audits related to IT operations processes
- •Promote operational excellence, process standardization, and knowledge management
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Company
TAWANTECH offers technology solutions aimed at driving digital transformation for businesses. They provide services to help organizations innovate and grow.