Expert Site Reliability Engineer

Purpose:

To drive the reliability, availability, scalability, and operational resilience of critical technology services by applying advanced software engineering, automation, observability, and reliability engineering practices.

Main Duties and Responsibilities:

• Define and implement advanced reliability engineering practices across critical technology services.
• Establish and monitor Service Level Indicators (SLIs), Service Level Objectives (SLOs), and reliability targets.
• Design automation to reduce manual operational activities and improve system resilience.
• Develop and enhance monitoring, observability, alerting, and incident detection capabilities.
• Lead technical analysis and resolution of complex production incidents.
• Conduct root-cause analysis and drive permanent corrective and preventive actions.
• Design solutions to improve system availability, scalability, capacity, and disaster resilience.
• Identify reliability risks and recommend architectural and engineering improvements.
• Drive performance engineering and capacity planning for critical services.
• Provide advanced technical guidance and mentorship on SRE practices.
• Promote automation and engineering approaches that reduce operational toil and improve service reliability.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
• 5+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or related roles.
• Strong experience in cloud platforms, Kubernetes, and production environments.
• Strong knowledge of monitoring, observability, alerting, SLIs, SLOs, and reliability metrics.
• Hands-on experience with automation, scripting, CI/CD, and Infrastructure as Code (Terraform).
• Proven experience in complex incident management, troubleshooting, and Root Cause Analysis (RCA).
• Strong understanding of high availability, scalability, performance engineering, capacity planning, and disaster recovery.
• Experience driving reliability improvements and reducing operational toil through automation.
• Strong analytical, problem-solving, and technical leadership skills.
• Experience in Banking, FinTech, or Payment environments is preferred.