robusta
Experience Design Team Leader - 3 Months - Remote - Octopus by RTG
🇦🇪 UAE, UAE🏠 Remote
Experience DesignService DesignCustomer ExperienceService BlueprintsDesign SystemsJourney Architecture
At a Glance
- Category
- 🎬 Media & Creative
- Level
- Senior
- Experience
- 8-12 years
- Type
- Full-time
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About the Role
We are looking for an experienced Experience Design Team Leader to define and own the end-to-end customer experience architecture across the company's service ecosystem, shaping the future-state ecosystem experience architecture and blueprint.
Roles and Responsibilities
- Define the future-state ecosystem experience architecture and blueprint.
- Define and own the end-to-end customer experience architecture across the company's service ecosystem.
- Design connected service ecosystems rather than standalone touchpoints.
- Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
- 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.
- Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.
- Exceptional facilitation skills, with the ability to lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards.
- Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead roles within large consumer-facing organizations.
Requirements
- •8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments
- •Strong expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- •Exceptional facilitation skills
- •Ability to lead workshops and align cross-functional stakeholders
- •Ability to coach a design team
- •Ability to translate customer insights into scalable operating models and experience standards
Nice to Have
- •Preferred backgrounds include Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation Experience Transformation Lead roles within large consumer-facing organizations
Responsibilities
- •Define the future-state ecosystem experience architecture and blueprint
- •Define and own the end-to-end customer experience architecture across the company's service ecosystem
- •Design connected service ecosystems rather than standalone touchpoints
- •Apply expertise in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning
- •Lead workshops, align cross-functional stakeholders, coach a design team, and translate customer insights into scalable operating models and experience standards
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GCC Info
Company
robusta
1-50 employees
Robusta Studio is a digital transformation and product design company. They partner with businesses to create innovative digital solutions and enhance user experiences.