du / EITC
Engineer IPTV Operations
🇦🇪 Dubai, UAE🏢 On-site
IPTVSS7SIPSIGTRANH.248SBCIGWTelecom Protocols
At a Glance
- Category
- 💻 Technology
- Level
- Mid-Level
- Experience
- 6+ years
- Type
- Full-time
Before You Apply
- See if your CV gets past the software before du / EITC sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
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Important: After reviewing the key responsibilities and deciding to apply, you will need to complete an AI-based chat interview. This is part of the application process. The interview is not timed, but please complete it within a reasonable period for your application to move forward.
Key Accountabilities
- 24x7 availability and to handle the escalations as and when required. Coordination with the Carriers partners for Trouble Ticket resolution.
- Able to generate Audit, health, capacity Reports
- Perform IGW tasks including testing with new partner
- Acceptance Testing and New Feature Implementation
- Handling Customer Complaints
- Configuration Changes in IGW core nodes ( SOFTX3000, SBC)
- Trouble Ticket resolution within SLA
- Operations and maintenance of SBC and IGW
- Able to read, understand and analyses to the call flow and Telecom Protocol traces
- Have strong communication ability with customer and handle VIP care cases.Qualifications:
- Bachelor degree in Electrical & Electronic or Telecommunications or Computer engineering or equivalent. Experience:
- More than 6 to 7 years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling) and telecom technologies with team management and analytical abilities. Skills
- Good Knowledge about the following is must: SS7 ISUP, SIGTRAN, SIP, IP network , International Call Setup Call flow.
- Good knowledge core protocols like H.248, SIP, SS7, and SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface through knowledge of configuration and troubleshooting.
- Time and resource management.
- Report analysis skills.
- Communication, Flexibility and Customer Service Orientation.
- Work under pressure an able to motivate and inspire the team.
- Strong troubleshooting skills.
Requirements
- •Bachelor degree in Electrical, Electronic, Telecommunications, or Computer engineering
- •6 to 7+ years of experience in Mobile Core network (IP Nating, SIP, and SS7 Signalling)
- •Experience with telecom technologies and team management
- •Strong analytical and troubleshooting skills
- •Ability to work under pressure and motivate a team
- •Good knowledge of SS7 ISUP, SIGTRAN, SIP, and IP network
- •Knowledge of core protocols: H.248, SIP, SS7, SS7 over IP SIGTRAN, SIP/SIP-I/SIP-T, A-interface
- •Strong communication and customer service orientation
Responsibilities
- •Ensure 24x7 availability and handle escalations as required
- •Coordinate with Carrier partners for Trouble Ticket resolution
- •Generate Audit, health, and capacity reports
- •Perform IGW tasks including testing with new partners
- •Conduct Acceptance Testing and New Feature Implementation
- •Handle Customer Complaints and VIP care cases
- •Perform configuration changes in IGW core nodes (SOFTX3000, SBC)
- •Operations and maintenance of SBC and IGW
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Before You Apply
- See if your CV gets past the software before du / EITC sees it
- Get every weak line rewritten
- Download a CV written for the Gulf
Free check in 60 seconds. Fixes $5.88 one-time, only if you want them.
GCC Info
Company
du / EITC
1000-5000 employees
du (Emirates Integrated Telecommunications Company) provides mobile, fixed, and digital services to consumers and businesses across the UAE.