Director of operation (Saudi Only)

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.​

At Sofitel Shahd Al Madinah our Guests experience profound spiritual luxury, a few steps away from Al Masjid Al Nabawi. Our 5-star retreat, near one of Saudi Arabia's most sacred sites, seamlessly connects local traditions with elegant French hospitality.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Job Description

We are seeking a dynamic and results-driven Director of operation to join our team in Madinah, Saudi Arabia. In this pivotal role, you will oversee daily operational activities, drive process improvements, and ensure seamless coordination across all departments. The ideal candidate will combine strategic thinking with hands-on execution, fostering a culture of efficiency, transparency, and continuous improvement while supporting our team to achieve organizational goals.

• Oversee and optimize daily operational activities to ensure smooth, efficient business execution across all departments
• Develop, implement, and monitor operational processes and procedures that enhance productivity and reduce costs
• Analyze performance metrics and key performance indicators (KPIs) to identify opportunities for improvement and drive data-informed decision-making
• Lead, mentor, and manage operational teams, providing clear direction, support, and constructive feedback to foster professional growth
• Collaborate closely with cross-functional teams including sales, finance, and customer service to align operational strategies with organizational objectives
• Manage vendor and supplier relationships, ensuring quality standards, timely delivery, and cost-effectiveness
• Prepare and manage operational budgets, monitor expenditures, and implement cost control measures without compromising quality
• Ensure compliance with company policies, industry regulations, and quality assurance standards
• Identify and mitigate operational risks, developing contingency plans to maintain business continuity
• Champion innovative solutions and process improvements that enhance customer satisfaction and operational efficiency
• Communicate transparently with stakeholders, providing regular updates on operational performance and strategic initiatives
• Maintain flexibility and resilience in responding to changing business needs and operational challenges

Qualifications

• Proven experience in operations management or a similar supervisory role within a corporate environment
• Demonstrated expertise in process optimization, workflow analysis, and operational efficiency improvement
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions
• Proficiency in budget management, financial analysis, and cost control strategies
• Excellent leadership and team management capabilities with experience motivating and developing staff
• Outstanding organizational and time management skills with meticulous attention to detail
• Advanced communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels
• Proficiency in project management methodologies and tools
• Knowledge of quality assurance, compliance standards, and risk management practices
• Ability to work flexibly and adapt to changing priorities in a fast-paced environment
• Strong problem-solving abilities and decisiveness under pressure
• Passion for operational excellence and continuous improvement
• Familiarity with relevant operational software and management systems (preferred)
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)