Guest Service Agent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

What you will be doing:

• Greet and assist guests, visitors, and staff in a friendly and professional manner
• Answer and direct incoming calls promptly and accurately using a multi-line phone system
• Provide information about services, promotions, rates, schedules, and facility policies
• Conduct outbound calls to prospective and existing clients to promote products, services, or special offers
• Manage guest appointments and inquiries.
• Log and relay messages accurately to the appropriate departments or individuals
• Coordinate with internal teams to ensure timely responses and service delivery
• Handle basic administrative tasks such as data entry, filing, and record-keeping

Qualifications

Your experience and skills include:

• Minimum 1 year experience in a similar position in the communication or hospitality industry
• Exceptional communication skills in English; additional languages are beneficial
• Strong interpersonal and problem-solving skills with ability to remain calm under pressure
• Basic computer skills, including familiarity with Opera System
• Customer-oriented with a positive attitude and team player mentality

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS